Cross Technology Managed Services Engineer (L3)

NTT
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Planning","Active listening","Adaptability","Working under pressure"]

Provide L3 managed services support by proactively identifying and resolving complex, cross-technology incidents. Ensure client infrastructure is configured, tested, and operational with strict SLA adherence. Manage high-complexity tickets, monitor systems and alerts, and log/analyze/escalate support calls. Drive optimization and automation opportunities, create knowledge articles, mentor L2 engineers, and coach advanced troubleshooting while partnering with vendors and delivering projects and disaster recovery tasks.

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FursaFursa
NTT
NTT
2 months ago

Cross Technology Managed Services Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide L3 managed services support by proactively identifying and resolving complex, cross-technology incidents. Ensure client infrastructure is configured, tested, and operational with strict SLA adherence. Manage high-complexity tickets, monitor systems and alerts, and log/analyze/escalate support calls. Drive optimization and automation opportunities, create knowledge articles, mentor L2 engineers, and coach advanced troubleshooting while partnering with vendors and delivering projects and disaster recovery tasks.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify, resolve, and prevent technical incidents while ensuring zero missed SLA conditions.
  • •Configure, test, and keep client infrastructure operational, using monitoring tools to respond to alerts.
  • •Manage high-complexity tickets: log incidents with required detail, analyze, assign, and escalate support calls.
  • •Drive optimization and automation opportunities, including creating knowledge articles and providing training to junior engineers.
  • •Mentor L2 teams on advanced troubleshooting and support implementation/delivery of projects and disaster recovery activities.

Key Requirements

  • •Extensive managed services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • •Ability to communicate and work across different cultures and effectively plan in changing circumstances.
Experience:Managed servicesITIL
Education:Bachelor's in IT/Computing
Skills:CommunicationPlanningActive listeningAdaptabilityWorking under pressure
Tech Stack:ITILCloudSecurityNetworkingApplicationsMonitoring

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn