NTT

3 weeks ago

Cross Technology Managed Services Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide L3 managed services support by proactively identifying and resolving complex, cross-technology incidents. Ensure client infrastructure is configured, tested, and operational with strict SLA adherence. Manage high-complexity tickets, monitor systems and alerts, and log/analyze/escalate support calls. Drive optimization and automation opportunities, create knowledge articles, mentor L2 engineers, and coach advanced troubleshooting while partnering with vendors and delivering projects and disaster recovery tasks.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively identify, resolve, and prevent technical incidents while ensuring zero missed SLA conditions.
•Configure, test, and keep client infrastructure operational, using monitoring tools to respond to alerts.
•Manage high-complexity tickets: log incidents with required detail, analyze, assign, and escalate support calls.
•Drive optimization and automation opportunities, including creating knowledge articles and providing training to junior engineers.
•Mentor L2 teams on advanced troubleshooting and support implementation/delivery of projects and disaster recovery activities.

Key Requirements

•Extensive managed services experience handling complex cross-technology infrastructure.
•Strong understanding of ITIL processes.
•Proven experience working with vendors and/or third parties.
•Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
•Ability to communicate and work across different cultures and effectively plan in changing circumstances.

Experience:Managed servicesITIL

Education:Bachelor's in IT/Computing

Skills:CommunicationPlanningActive listeningAdaptabilityWorking under pressure

Tech Stack:ITILCloudSecurityNetworkingApplicationsMonitoring

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT