Quince

1 day ago

Customer Experience Specialist (German Bilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join the Customer Experience team as a bilingual specialist delivering empathetic, high-quality support across phone, chat, email, and social channels. Own interactions end-to-end, resolve issues while keeping the human touch, and share recurring insights to improve the customer experience. This hybrid role is based in Barcelona and includes specialization and leadership growth paths, plus onboarding with dedicated training time.

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
•Resolve issues with empathy to turn challenges into positive experiences.
•Navigate tools efficiently while keeping a human touch.
•Share insights and recurring patterns to help improve the customer experience.
•Become a product expert to guide customers authentically.

Pay and Benefits

Salary: EUR 35,852 annually

Key Requirements

•Bilingual in German and English, able to service customers verbally and in writing.
•Minimum 2 years of customer service experience.
•Proven ability to build relationships and resolve issues effectively in a remote environment with clear, professional communication.
•Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

Experience:2+ yearsCustomer serviceE-commerce

Skills:EmpathyOwnershipAdaptabilityRelationship buildingClear communication

Languages:GermanEnglish

Company Brief

Quince

Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Quince

1 day ago

Customer Experience Specialist (German Bilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
•Resolve issues with empathy to turn challenges into positive experiences.
•Navigate tools efficiently while keeping a human touch.
•Share insights and recurring patterns to help improve the customer experience.
•Become a product expert to guide customers authentically.

Pay and Benefits

Salary: EUR 35,852 annually

Key Requirements

•Bilingual in German and English, able to service customers verbally and in writing.
•Minimum 2 years of customer service experience.
•Proven ability to build relationships and resolve issues effectively in a remote environment with clear, professional communication.
•Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

Experience:2+ yearsCustomer serviceE-commerce

Skills:EmpathyOwnershipAdaptabilityRelationship buildingClear communication

Languages:GermanEnglish

Company Brief

Quince

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn