Akima

7 months ago

Customer Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Manage the web portal and user catalog to ensure customer service offerings stay accurate and current. Oversee helpdesk operations end-to-end, driving tickets from submission to resolution while maintaining high service standards. Partner with government teams on actionable feedback and process improvements, and design customer surveys to enhance helpdesk, project, and enterprise support. Capture new customer requirements and deliver tailored, well-documented services.

Location: San Antonio

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead management of the web portal and user catalog to keep customer service offerings accurate and up to date.
•Oversee helpdesk operations, managing tickets from submission to resolution while maintaining exceptional service standards.
•Collaborate with government teams to provide actionable feedback and implement process improvements.
•Design and deploy customer surveys for helpdesk, projects, and enterprise support to drive service enhancements.
•Partner with customers to capture new requirements and ensure proper documentation and delivery of tailored services.

Pay and Benefits

Salary: USD 80,734.49 - 137,492.64

Key Requirements

•6 years of experience in customer service, technical support, or related roles.
•Must be a US Citizen and able to obtain a Public Trust.
•Strong communication and interpersonal skills with proven relationship-building ability.
•Experience with helpdesk management, web portals, and customer survey tools is highly desirable.
•Bachelor’s degree in a related field or equivalent years of experience.

Experience:6+ yearsCustomer serviceTechnical support

Education:Bachelor's

Skills:CommunicationInterpersonal skillsRelationship buildingAnalytical mindsetContinuous improvement

Languages:English

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

7 months ago

Customer Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: San Antonio

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead management of the web portal and user catalog to keep customer service offerings accurate and up to date.
•Oversee helpdesk operations, managing tickets from submission to resolution while maintaining exceptional service standards.
•Collaborate with government teams to provide actionable feedback and implement process improvements.
•Design and deploy customer surveys for helpdesk, projects, and enterprise support to drive service enhancements.
•Partner with customers to capture new requirements and ensure proper documentation and delivery of tailored services.

Pay and Benefits

Salary: USD 80,734.49 - 137,492.64

Key Requirements

•6 years of experience in customer service, technical support, or related roles.
•Must be a US Citizen and able to obtain a Public Trust.
•Strong communication and interpersonal skills with proven relationship-building ability.
•Experience with helpdesk management, web portals, and customer survey tools is highly desirable.
•Bachelor’s degree in a related field or equivalent years of experience.

Experience:6+ yearsCustomer serviceTechnical support

Education:Bachelor's

Skills:CommunicationInterpersonal skillsRelationship buildingAnalytical mindsetContinuous improvement

Languages:English

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website