Aveva

1 day ago

Tech Support Principal Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide application support and advanced technical guidance for industrial software within the Global Technical Support team. Triage and investigate customer issues, ranging from tool-usage questions to complex modelling problems, and coordinate resolution across multiple teams. Partner with customers to understand workflows, communicate detailed technical topics to varied audiences, and develop and deliver training materials and courses to maximize product value.

Location: Houston, Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer queries, from straightforward tool-usage requests to in-depth investigations of complex modelling problems.
•Work with technical end-users to understand business workflows, solve problems, and provide detailed technical advice.
•Develop training materials and run training courses to educate users on best use of the tools.
•Track and prioritize customer query status to ensure timely handling.
•Coordinate investigation of customer issues across multiple teams and work with Sales, R&D, Services, and Project Management to address queries efficiently.

Pay and Benefits

Salary: USD 82,400 - 170,400

Perks:Paid LeaveParental LeaveMedicalDentalVision401kWell-being SupportVolunteering Days

Key Requirements

•10+ years of industry knowledge from the Oil and Gas sector (Refinery Economics).
•Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering, or physical sciences.
•Analyze technical requirements, solve detailed technical problems, and provide solutions.
•Communicate detailed technical topics to a varied audience, including presenting to clients and an audience.
•Be a competent user of Microsoft Word, Excel and PowerPoint.

Experience:10+ yearsOil and gasIndustrial software

Education:

Skills:Communicating detailed technical topicsPresentingTrainingProblem-solvingCustomer-focused support

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Aveva

1 day ago

Tech Support Principal Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Houston, Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer queries, from straightforward tool-usage requests to in-depth investigations of complex modelling problems.
•Work with technical end-users to understand business workflows, solve problems, and provide detailed technical advice.
•Develop training materials and run training courses to educate users on best use of the tools.
•Track and prioritize customer query status to ensure timely handling.
•Coordinate investigation of customer issues across multiple teams and work with Sales, R&D, Services, and Project Management to address queries efficiently.

Pay and Benefits

Salary: USD 82,400 - 170,400

Perks:Paid LeaveParental LeaveMedicalDentalVision401kWell-being SupportVolunteering Days

Key Requirements

•10+ years of industry knowledge from the Oil and Gas sector (Refinery Economics).
•Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering, or physical sciences.
•Analyze technical requirements, solve detailed technical problems, and provide solutions.
•Communicate detailed technical topics to a varied audience, including presenting to clients and an audience.
•Be a competent user of Microsoft Word, Excel and PowerPoint.

Experience:10+ yearsOil and gasIndustrial software

Education:

Skills:Communicating detailed technical topicsPresentingTrainingProblem-solvingCustomer-focused support

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn