Customer Success Manager (EMEA)

Oyster HR
Lisbon, Barcelona, Johannesburg, Warsaw
Workplace: RemoteFull timeEUR 30,000 - 45,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal","Analytical","Collaboration","Organization"]

Customer Success Manager (EMEA) role focusing on managing relationships with a portfolio of SaaS customers, driving adoption, handling health cases, and collaborating with Sales, Support, Product, and Treasury in a fully remote, regionally based role within the EMEA. You’ll use data-driven insights to improve customer outcomes and contribute to scalable CS processes.

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FursaFursa
Oyster HR
Oyster HR
4 months ago

Customer Success Manager (EMEA)

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Last checked: 24 minutes agoStatus: Live

Job Summary

Customer Success Manager (EMEA) role focusing on managing relationships with a portfolio of SaaS customers, driving adoption, handling health cases, and collaborating with Sales, Support, Product, and Treasury in a fully remote, regionally based role within the EMEA. You’ll use data-driven insights to improve customer outcomes and contribute to scalable CS processes.
Location: Lisbon, Barcelona, Johannesburg, Warsaw
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
  • •Address and manage customers’ health cases assigned to them and work to resolve issues.
  • •Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
  • •Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
  • •Collaborate with internal teams to resolve customer escalations and ensure satisfaction.

Pay and Benefits

Salary: EUR 30,000 - 45,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveWellness StipendEquity

Key Requirements

  • •Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
  • •Proven track record of managing multiple customer relationships and driving customer success initiatives.
  • •Exceptional communication skills, both verbal and written.
  • •Analytical mindset with the ability to leverage data to drive insights and decision-making.
  • •Cross-functional collaboration skills with experience working across departments to achieve common goals.
Experience:2+ yearsSaaSTechnologyGlobal
Skills:CommunicationInterpersonalAnalyticalCollaborationOrganization
Languages:English
Tech Stack:ZendeskAsanaNotionSlack

Company Brief

Oyster HR
Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor