Oyster HR

3 months ago

Customer Success Manager (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Live

Job Summary

Customer Success Manager (EMEA) role focusing on managing relationships with a portfolio of SaaS customers, driving adoption, handling health cases, and collaborating with Sales, Support, Product, and Treasury in a fully remote, regionally based role within the EMEA. You’ll use data-driven insights to improve customer outcomes and contribute to scalable CS processes.

Location: Lisbon, Barcelona, Johannesburg, Warsaw

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
•Address and manage customers’ health cases assigned to them and work to resolve issues.
•Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
•Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
•Collaborate with internal teams to resolve customer escalations and ensure satisfaction.

Pay and Benefits

Salary: EUR 30,000 - 45,000 annually

Equity and Bonus:Equity

Perks:Remote WorkPaid LeaveWellness StipendEquity

Key Requirements

•Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
•Proven track record of managing multiple customer relationships and driving customer success initiatives.
•Exceptional communication skills, both verbal and written.
•Analytical mindset with the ability to leverage data to drive insights and decision-making.
•Cross-functional collaboration skills with experience working across departments to achieve common goals.

Experience:2+ yearsSaaSTechnologyGlobal

Skills:CommunicationInterpersonalAnalyticalCollaborationOrganization

Languages:English

Tech Stack:ZendeskAsanaNotionSlack

Company Brief

Oyster HR

Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Oyster HR

3 months ago

Customer Success Manager (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Live

Job Summary

Location: Lisbon, Barcelona, Johannesburg, Warsaw

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
•Address and manage customers’ health cases assigned to them and work to resolve issues.
•Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
•Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
•Collaborate with internal teams to resolve customer escalations and ensure satisfaction.

Pay and Benefits

Salary: EUR 30,000 - 45,000 annually

Equity and Bonus:Equity

Perks:Remote WorkPaid LeaveWellness StipendEquity

Key Requirements

•Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
•Proven track record of managing multiple customer relationships and driving customer success initiatives.
•Exceptional communication skills, both verbal and written.
•Analytical mindset with the ability to leverage data to drive insights and decision-making.
•Cross-functional collaboration skills with experience working across departments to achieve common goals.

Experience:2+ yearsSaaSTechnologyGlobal

Skills:CommunicationInterpersonalAnalyticalCollaborationOrganization

Languages:English

Tech Stack:ZendeskAsanaNotionSlack

Company Brief

Oyster HR

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor