Customer Support Associate with Swedish & English – Sofia

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focused mindset"]

Provide inbound customer support for an international telecommunications provider via phone, email, and chat. Resolve service-related inquiries such as top-ups, SIM activation, roaming usage, and general account questions, aiming for first-contact resolution. Document interactions accurately and follow established processes while delivering professional, clear, and empathetic customer service. Work onsite in Sofia with structured training and ongoing support to grow your communication and customer service skills.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Support Associate with Swedish & English – Sofia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide inbound customer support for an international telecommunications provider via phone, email, and chat. Resolve service-related inquiries such as top-ups, SIM activation, roaming usage, and general account questions, aiming for first-contact resolution. Document interactions accurately and follow established processes while delivering professional, clear, and empathetic customer service. Work onsite in Sofia with structured training and ongoing support to grow your communication and customer service skills.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer inquiries via phone, email, chat, and other supported channels.
  • •Assist customers with service-related questions including top-ups, SIM activation, roaming usage, and general account inquiries.
  • •Resolve customer concerns efficiently with an aim for first-contact resolution.
  • •Accurately document customer interactions and follow established processes and procedures.
  • •Provide professional, clear, and empathetic support in every interaction.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid TrainingRelocation Support

Key Requirements

  • •Swedish minimum B2 level
  • •English minimum B2 level
  • •Undergraduate, graduate, postgraduate education or equivalent
  • •Strong verbal and written communication skills
  • •Good computer skills and ability to work with multiple systems
Experience:Customer serviceTelecommunicationsBPO
Skills:CommunicationProblem-solvingCustomer-focused mindset
Languages:SwedishEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor