Head of Fashion Accessories, Silk & Beauty

Hermes
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["People development","Team coaching","Performance management","Clienteling","Stakeholder management","Analytical skills","Luxury service"]

Lead the Fashion Accessories, Silk & Beauty team on the sales floor, driving exceptional clienteling and luxury service in line with Hermès standards. Own annual sales objectives for assigned categories, coach teams on client relationships and luxury selling, and analyze weekly business results to identify commercial opportunities. Manage day-to-day boutique operations during store leadership coverage, ensuring accurate reporting, CRM performance, compliance, inventory controls, and merchandising excellence.

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Hermes
Hermes
1 day ago

Head of Fashion Accessories, Silk & Beauty

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Job Summary

Lead the Fashion Accessories, Silk & Beauty team on the sales floor, driving exceptional clienteling and luxury service in line with Hermès standards. Own annual sales objectives for assigned categories, coach teams on client relationships and luxury selling, and analyze weekly business results to identify commercial opportunities. Manage day-to-day boutique operations during store leadership coverage, ensuring accurate reporting, CRM performance, compliance, inventory controls, and merchandising excellence.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Recruit, onboard, and lead the sales team with daily supervision, coaching, and team communications; run performance evaluations and development plans.
  • •Provide MOD coverage and maintain a strong leadership presence on the sales floor to ensure exceptional client experience and CRM performance.
  • •Achieve annual sales objectives for assigned product categories using weekly business reviews, trend analysis, and identification of commercial opportunities.
  • •Oversee boutique operations during store leadership visits and travel periods, including scheduling, staffing needs, daily sales reports, and audits/stock takes.
  • •Manage assigned product categories across sales performance, inventory, training, and visual merchandising; monitor stock levels, sell-through, replenishment needs, and product availability.

Key Requirements

  • •Minimum 5+ years of experience in luxury retail, premium fashion, hospitality, or a client-focused environment.
  • •Previous management or leadership experience with responsibility for people development.
  • •Proven track record of achieving and exceeding sales targets.
  • •Strong experience in clienteling and relationship management.
  • •Sound understanding of retail operations, inventory management, and visual merchandising.
Experience:6+ yearsLuxury retailPremium fashionHospitalityClienteling
Skills:People developmentTeam coachingPerformance managementClientelingStakeholder managementAnalytical skillsLuxury service

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn