Senior Director, Customer Engineer (M7)

Applied Materials
United States
Workplace: OnsiteFull timeUSD 188,000 - 258,500Function: Executive & General ManagementSkills: ["Leadership","Negotiation","Strategic planning","Problem-solving","Ethical conduct"]

Lead a Fields Service group and oversee the most complex service programs to drive customer satisfaction, Profit & Loss results, and division-wide budget management. Anticipate future account needs and implement new service-program approaches with significant customer impact. Set strategic direction for customer relationships and operational commitments, manage reporting managers’ long-term program and process design, and define performance metrics for the field service division.

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FursaFursa
Applied Materials
Applied Materials
2 months ago

Senior Director, Customer Engineer (M7)

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Last checked: 22 hours agoStatus: Live

Job Summary

Lead a Fields Service group and oversee the most complex service programs to drive customer satisfaction, Profit & Loss results, and division-wide budget management. Anticipate future account needs and implement new service-program approaches with significant customer impact. Set strategic direction for customer relationships and operational commitments, manage reporting managers’ long-term program and process design, and define performance metrics for the field service division.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Direct a Fields Service group and oversee division-wide issues, including exceptionally complex service program design, development, and implementation.
  • •Anticipate future account needs and facilitate implementation of new approaches to service programs across the division.
  • •Direct strategic direction for customer relationships and operational/service commitments within the division.
  • •Interface with internal and external customers on divisional business and operational issues tied to service commitments and customer satisfaction.
  • •Define performance metrics and report field service division progress against specific goals.
Travel: Medium travel

Pay and Benefits

Salary: USD 188,000 - 258,500
Equity and Bonus:Equity

Key Requirements

  • •Directs a Fields Service group with responsibility for issues across the division, including design, development, and implementation of complex service programs.
  • •Applies broad, comprehensive knowledge of service systems, theories, practices, and the changing business environment.
  • •Uses in-depth business and commercial expertise to differentiate and execute business unit/department strategy.
  • •Evaluates key business challenges and directs the development of new or innovative solutions for service programs.
  • •Understands Applied Materials’ global Standards of Business Conduct and demonstrates the highest level of ethical conduct.
Skills:LeadershipNegotiationStrategic planningProblem-solvingEthical conduct

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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