1 day ago

Technical Product Specialist - Monetization Product Operations, TikTok Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end technical product support for advertisers and internal teams within Monetization Product Operations. Troubleshoot complex product and technical issues using ticketing systems, enable rollout and adoption of new advertising features, and coach vendor support teams across global hubs. Perform QA audits and improve knowledge management, while translating advertiser needs into clear, actionable improvements for product and engineering teams in support of TikTok’s monetization roadmap.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Investigate and resolve technical issues raised by internal stakeholders and advertisers via ticketing systems.
•Support rollout and adoption of new advertising products and features to ensure a smooth transition for advertisers.
•Coach vendor teams to improve quality and efficiency and maintain technical alignment across global support hubs.
•Conduct QA audits of resolved tickets, identify knowledge gaps, and improve internal documentation.
•Serve as a bridge between client-facing teams and product/engineering teams, translating advertiser needs into actionable improvements.

Key Requirements

•Bachelor’s degree in computer science or a similar technical field, or equivalent practical experience.
•2+ years of experience in customer support, technical support, product operations, or customer success.
•Fluent written and spoken English and Japanese for cross-functional communication across APAC.
•Ability to troubleshoot product and technical issues via ticketing systems.
•Strong communication, collaboration, and attention to detail for quality audits and documentation.

Experience:2+ yearsAdvertisingCustomer supportTechnical supportProduct operationsCustomer success

Education:Bachelor's in computer science

Skills:CommunicationCollaborationTroubleshootingProblem-solvingAttention to detail

Languages:EnglishJapanese

Tech Stack:Ticketing systemsKnowledge base management

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

Technical Product Specialist - Monetization Product Operations, TikTok Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Investigate and resolve technical issues raised by internal stakeholders and advertisers via ticketing systems.
•Support rollout and adoption of new advertising products and features to ensure a smooth transition for advertisers.
•Coach vendor teams to improve quality and efficiency and maintain technical alignment across global support hubs.
•Conduct QA audits of resolved tickets, identify knowledge gaps, and improve internal documentation.
•Serve as a bridge between client-facing teams and product/engineering teams, translating advertiser needs into actionable improvements.

Key Requirements

•Bachelor’s degree in computer science or a similar technical field, or equivalent practical experience.
•2+ years of experience in customer support, technical support, product operations, or customer success.
•Fluent written and spoken English and Japanese for cross-functional communication across APAC.
•Ability to troubleshoot product and technical issues via ticketing systems.
•Strong communication, collaboration, and attention to detail for quality audits and documentation.

Experience:2+ yearsAdvertisingCustomer supportTechnical supportProduct operationsCustomer success

Education:Bachelor's in computer science

Skills:CommunicationCollaborationTroubleshootingProblem-solvingAttention to detail

Languages:EnglishJapanese

Tech Stack:Ticketing systemsKnowledge base management

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn