BTSE

2 months ago

Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Manage BTSE's Telegram and Discord communities, driving engagement and delivering a high-quality user experience. Work closely with Country Managers to maintain orderly communities, plan interactive campaigns, monitor user activity and engagement data, and address disputes or crises. Optimize platform settings, bot configurations, and channel organization to ensure smooth operations and strong community growth in a fast-paced fintech environment.

Location: Taipei

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Communications, PR & Community

Key Responsibilities

•Daily Community Management: Monitor and maintain order in the community. Respond to common user questions and provide basic support. Share announcements, event updates, and rule changes as directed.
•Community Content Planning: Plan and execute interactive campaigns such as weekly topics, Q&A sessions, or AMAs. Gather and organize user feedback to make community content more engaging.
•User Data Monitoring and Analysis: Track community activity, growth trends, and engagement levels. Provide actionable suggestions based on data analysis to improve community operations.
•Crisis Handling: Quickly address and resolve disputes or emergencies within the community. Manage user complaints and handle basic technical support requests.
•Platform Management: Optimize Telegram and Discord settings, including permission management, bot configurations, and channel organization. Monitor bot functionality to ensure smooth group and server operations.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Strong understanding of community platforms, particularly Telegram and Discord
•Excellent communication and problem-solving skills
•Proactive and organized, with the ability to multitask in a fast-paced environment
•Basic data analysis skills to monitor user activity and engagement
•Prior experience in community management or related roles is a plus

Experience:FintechBlockchainCommunity management

Skills:CommunicationProblem-solvingMultitaskingData analysisCommunity management

Tech Stack:TelegramDiscordBot configurationsAnalytics

Company Brief

BTSE

BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn

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BTSE

2 months ago

Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Taipei

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Communications, PR & Community

Key Responsibilities

•Daily Community Management: Monitor and maintain order in the community. Respond to common user questions and provide basic support. Share announcements, event updates, and rule changes as directed.
•Community Content Planning: Plan and execute interactive campaigns such as weekly topics, Q&A sessions, or AMAs. Gather and organize user feedback to make community content more engaging.
•User Data Monitoring and Analysis: Track community activity, growth trends, and engagement levels. Provide actionable suggestions based on data analysis to improve community operations.
•Crisis Handling: Quickly address and resolve disputes or emergencies within the community. Manage user complaints and handle basic technical support requests.
•Platform Management: Optimize Telegram and Discord settings, including permission management, bot configurations, and channel organization. Monitor bot functionality to ensure smooth group and server operations.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Strong understanding of community platforms, particularly Telegram and Discord
•Excellent communication and problem-solving skills
•Proactive and organized, with the ability to multitask in a fast-paced environment
•Basic data analysis skills to monitor user activity and engagement
•Prior experience in community management or related roles is a plus

Experience:FintechBlockchainCommunity management

Skills:CommunicationProblem-solvingMultitaskingData analysisCommunity management

Tech Stack:TelegramDiscordBot configurationsAnalytics

Company Brief

BTSE

Industry: Trading Platforms

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2018

Website LinkedIn