Customer Specialist

CarMax
Virginia
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail","Multitasking","Deadline management"]

Deliver a customer-first used car buying and selling experience by guiding customers through sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and support accurate inventory check-in, scanning, and reconciliation. Perform cosmetic inspections, handle transaction paperwork and administrative audits, and coordinate service appointments and repair order billing accuracy while following EH&S requirements.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver a customer-first used car buying and selling experience by guiding customers through sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and support accurate inventory check-in, scanning, and reconciliation. Perform cosmetic inspections, handle transaction paperwork and administrative audits, and coordinate service appointments and repair order billing accuracy while following EH&S requirements.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, document findings, and communicate results to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks and coordinate service appointments, including review of repair order invoices for billing accuracy while maintaining EH&S and a clean work area.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong communication skills representing CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals and follow processes accurately.
  • •High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detailMultitaskingDeadline management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn