Success Architect - Agentforce/Data Cloud

Salesforce
Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Stakeholder management","Mentoring","Self-starting"]

Serve as a trusted Agentforce/Data Cloud subject-matter expert, guiding strategic customers from technical evaluation to optimization of architecture, dev/ops, performance, and solution design. Lead engagement playbooks tailored to each customer’s AI and data needs, identify capability gaps, and translate technical concepts into measurable business value and ROI. Collaborate with cross-functional teams and stakeholders while driving thought leadership through mentoring and knowledge sharing.

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FursaFursa
Salesforce
Salesforce
2 days ago

Success Architect - Agentforce/Data Cloud

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a trusted Agentforce/Data Cloud subject-matter expert, guiding strategic customers from technical evaluation to optimization of architecture, dev/ops, performance, and solution design. Lead engagement playbooks tailored to each customer’s AI and data needs, identify capability gaps, and translate technical concepts into measurable business value and ROI. Collaborate with cross-functional teams and stakeholders while driving thought leadership through mentoring and knowledge sharing.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a trusted subject-matter expert for Agentforce/Data Cloud within the broader Success Architect organization.
  • •Engage Signature and Strategic customers to evaluate and recommend technical architecture, dev/ops, performance, and solution design optimizations.
  • •Identify and evaluate capability gaps and propose solutions via standard product customization or creative architect solutions.
  • •Facilitate and influence executive stakeholders, aligning technology strategy to business value and ROI.
  • •Run Success Architect engagement playbooks and mentor/drive knowledge sharing across the organization.

Key Requirements

  • •Demonstrated success implementing CDP/AI projects, either directly or as part of a Customer Success team.
  • •Ability to guide customers through complex AI/data implementations with clear technical direction and by removing barriers to success.
  • •Strong understanding of data modelling, integration, and data governance best practices.
  • •Excellent communication skills and ability to work collaboratively with cross-functional teams from developers to executives.
  • •Ability to facilitate discussions and translate technical concepts into business value and ROI while considering data ethics, privacy, and security.
Experience:CDPAICustomer successCustomer data platformsData integrationSalesforce
Skills:CommunicationCollaborationStakeholder managementMentoringSelf-starting
Languages:FrenchItalian
Tech Stack:AgentforceSalesforce Marketing CloudSalesSalesforce Service CloudData CloudCDPSnowflakeDatabricksAWSGoogle Cloud StorageBigQueryAzureSegmentTealiumAdobe Experience PlatformAmperityTreasure DataTwilio SegmentRealtioPython

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor