Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by proactively assisting them at the counter, on the phone, and via email. Use product knowledge to recommend solutions, drive sales through upselling and cross-selling, and quickly locate parts using catalogs and manufacturer databases. Process transactions accurately, manage special orders and back-orders, and maintain an organized, customer-focused counter environment.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by proactively assisting them at the counter, on the phone, and via email. Use product knowledge to recommend solutions, drive sales through upselling and cross-selling, and quickly locate parts using catalogs and manufacturer databases. Process transactions accurately, manage special orders and back-orders, and maintain an organized, customer-focused counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Act as a product expert by learning and applying knowledge of plumbing, HVAC, and related products.
  • •Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate information.
  • •Process transactions accurately and efficiently; manage special orders, back-orders, and delivery timelines to support customer satisfaction.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •A sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and the ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship buildingConsultative sellingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn