Customer Account Specialist

Eaton
United States
Workplace: OnsiteFull timeUSD 71,000 - 105,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer advocacy","Problem resolution","Data-driven decision making","Process improvement","Clear communication"]

Serve as the customer advocate for Eaton Mobility Group North America accounts, driving superior customer service through accurate order management and on-time, complete shipments. Monitor customer requirements, resolve complex fulfillment exceptions, and coordinate inventory availability, transportation, and delivery needs with Eaton manufacturing and distribution teams. Use ERP, Excel, and reporting tools to analyze demand, capacity, and performance trends, proactively manage risks, and communicate clearly with customers and internal stakeholders.

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Eaton
Eaton
4 days ago

Customer Account Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the customer advocate for Eaton Mobility Group North America accounts, driving superior customer service through accurate order management and on-time, complete shipments. Monitor customer requirements, resolve complex fulfillment exceptions, and coordinate inventory availability, transportation, and delivery needs with Eaton manufacturing and distribution teams. Use ERP, Excel, and reporting tools to analyze demand, capacity, and performance trends, proactively manage risks, and communicate clearly with customers and internal stakeholders.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain customer order entries, follow up on daily status, and manage late order issues.
  • •Prioritize multiple customer requests and make data-driven decisions in a fast-paced manufacturing environment.
  • •Instruct warehouse teams on order fulfillment and/or inventory replenishment.
  • •Coordinate transportation and shipping activities, including communicating with customers and aligning material/purchased component availability with purchasing.
  • •Investigate order management exceptions, identify root causes, drive corrective actions, and partner with planning, production, logistics, and quality teams to resolve complex supply chain challenges.

Pay and Benefits

Salary: USD 71,000 - 105,000 annually

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum 3 years of experience supporting OEM and/or Tier 1 automotive customers.
  • •Minimum 3 years of experience in supply chain, planning, logistics, customer service, demand management, or manufacturing operations.
  • •Must be able to work in the United States without corporate sponsorship now and within the future.
  • •Only candidates within a 50-mile radius of Carol Stream, IL will be considered.
Experience:3+ yearsAutomotiveOEMTier 1Supply chain
Education:Bachelor's
Skills:Customer advocacyProblem resolutionData-driven decision makingProcess improvementClear communication
Tech Stack:ERP systemsExcelReporting tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn