Postman

1 month ago

Senior Renewal Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Drive the renewal process for a SaaS portfolio in APAC, coordinating with Sales, RevOps, and Product to ensure on-time renewals, minimize churn, and identify expansion opportunities. Manage high-volume renewal opportunities, leverage product usage data to inform renewal strategies, and collaborate on complex renewals while routing qualified upsell leads to Sales. Maintain CRM activity, forecast renewals, and help scale renewal playbooks.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Manage a high volume of renewal opportunities across multiple customer segments for the APAC region.
•Proactively engage customers to confirm intent to renew, answer questions, and communicate the value they’re receiving from the product.
•Collaborate with Sales on more complex or strategic renewals.
•Partner with cross-functional account teams and channel partners to assess customer health, identify risks, and implement proactive action plans that drive successful, on-time renewals.
•Identify upsell or cross-sell opportunities at the point of renewal and route qualified leads to Sales when appropriate.

Pay and Benefits

Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

•4+ years of experience in renewals or customer success—ideally in a SaaS company.
•Willing to work APAC hours as needed for customer calls/meetings.
•Experience managing a book of business with high transaction volume.
•Strong communication and negotiation skills, with a customer-first mindset.
•Comfortable using tools like Salesforce, Stripe/Billing platforms, and similar platforms.

Experience:4+ yearsSaaS

Skills:CommunicationNegotiationCustomer serviceAttention to detailTime management

Languages:MalayCantoneseMandarin

Tech Stack:SalesforceClariStripeBilling platforms

Company Brief

Postman

Provides a collaborative API development platform enabling design, testing, documentation, and monitoring of APIs. Widely used by developers and teams to streamline API workflows across development and testing lifecycles.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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Postman

1 month ago

Senior Renewal Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Manage a high volume of renewal opportunities across multiple customer segments for the APAC region.
•Proactively engage customers to confirm intent to renew, answer questions, and communicate the value they’re receiving from the product.
•Collaborate with Sales on more complex or strategic renewals.
•Partner with cross-functional account teams and channel partners to assess customer health, identify risks, and implement proactive action plans that drive successful, on-time renewals.
•Identify upsell or cross-sell opportunities at the point of renewal and route qualified leads to Sales when appropriate.

Pay and Benefits

Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

•4+ years of experience in renewals or customer success—ideally in a SaaS company.
•Willing to work APAC hours as needed for customer calls/meetings.
•Experience managing a book of business with high transaction volume.
•Strong communication and negotiation skills, with a customer-first mindset.
•Comfortable using tools like Salesforce, Stripe/Billing platforms, and similar platforms.

Experience:4+ yearsSaaS

Skills:CommunicationNegotiationCustomer serviceAttention to detailTime management

Languages:MalayCantoneseMandarin

Tech Stack:SalesforceClariStripeBilling platforms

Company Brief

Postman

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn