Guru

3 weeks ago

Senior Customer Solutions Engineer I, Named Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the technical architect of success for Guru’s most strategic named accounts. Lead multi-week proof of concept, implementations, and adoption improvement projects, configuring Knowledge Agents and designing enterprise integrations. Drive AI adoption through executive and end-user training, partner with Growth and Customer Experience leaders, and act as the escalation point for VIP support issues—translating field insights into product roadmap and enterprise playbooks.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead multi-week proof of concept, implementation, and adoption improvement projects for top named accounts.
•Configure Knowledge Agents and architect enterprise solutions, including integrations that deliver measurable outcomes.
•Drive AI adoption at scale through comprehensive training sessions and support high feature utilization targets.
•Collaborate with Growth Account Executives and Customer Experience leadership to align technical execution with account goals.
•Serve as the escalation point for named accounts and use field insights to influence product roadmap and enterprise playbooks.

Travel: Medium travel

Pay and Benefits

Salary: USD 126,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityPaid LeaveParental LeaveWellness StipendLearning Budget

Key Requirements

•5-7 years of technical customer success, implementation, or solutions consulting experience in enterprise B2B SaaS.
•Expert proficiency with CRM (Salesforce), project management tools, and enterprise software.
•Proven ability to manage customer support escalations alongside project delivery.
•Ability to present to and influence C-suite executives.
•Strong understanding of APIs, integrations, and enterprise security principles.

Experience:5-7 yearsB2B SaaS

Skills:Executive communicationStakeholder managementProject deliveryProblem-solvingRelationship building

Tech Stack:SalesforceAPIsIntegrationsWorkflow automationsKnowledge managementAI/MLAWSAzureCRMKnowledge AgentsSearch platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Guru

Guru provides a knowledge management platform that captures, verifies, and surfaces company knowledge within workflows, helping teams access verified information across apps and browsers to improve productivity and reduce context switching.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2013

Website LinkedIn

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Guru

3 weeks ago

Senior Customer Solutions Engineer I, Named Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead multi-week proof of concept, implementation, and adoption improvement projects for top named accounts.
•Configure Knowledge Agents and architect enterprise solutions, including integrations that deliver measurable outcomes.
•Drive AI adoption at scale through comprehensive training sessions and support high feature utilization targets.
•Collaborate with Growth Account Executives and Customer Experience leadership to align technical execution with account goals.
•Serve as the escalation point for named accounts and use field insights to influence product roadmap and enterprise playbooks.

Travel: Medium travel

Pay and Benefits

Salary: USD 126,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityPaid LeaveParental LeaveWellness StipendLearning Budget

Key Requirements

•5-7 years of technical customer success, implementation, or solutions consulting experience in enterprise B2B SaaS.
•Expert proficiency with CRM (Salesforce), project management tools, and enterprise software.
•Proven ability to manage customer support escalations alongside project delivery.
•Ability to present to and influence C-suite executives.
•Strong understanding of APIs, integrations, and enterprise security principles.

Experience:5-7 yearsB2B SaaS

Skills:Executive communicationStakeholder managementProject deliveryProblem-solvingRelationship building

Tech Stack:SalesforceAPIsIntegrationsWorkflow automationsKnowledge managementAI/MLAWSAzureCRMKnowledge AgentsSearch platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Guru

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2013

Website LinkedIn