Cisco

1 month ago

Customer Success Engineer - AI and Data Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a strategic advisor and technical expert for enterprise customers, leading the full customer adoption journey for Cisco’s Networking, Security, and Cloud & AI Infrastructure solutions. Baseline environments, build onboarding roadmaps, and facilitate executive workshops to accelerate value realization. Identify adoption risks, resolve integration and usage issues, document detailed plans and matrices, and provide feedback that shapes CX offerings and informs Cisco product roadmaps.

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series sessions, and Accelerators, providing feedback to CX Product Management to improve adoption offerings.
•Accelerate value realization using validated adoption frameworks, including baselining environments and building comprehensive onboarding journeys.
•Identify and mitigate adoption risks (e.g., low usage or integration barriers) by resolving issues and managing customer expectations.
•Document adoption plans, site matrices, and multi-functional communications to maintain alignment throughout the onboarding lifecycle.
•Guide strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•10–12+ years in CAI technical consulting or customer success roles, leading global enterprise accounts.
•Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC.
•Mastery of public cloud integrations (AWS, Azure, GCP) and cross-platform orchestration.
•Expert understanding of AI-driven infrastructure and adoption challenges for AI-ready hardware and software.
•Bachelor’s or Master’s degree in Engineering or Computer Science, plus multiple advanced certifications (CCIE; CISSP or CISM preferred).

Experience:10-12 yearsEnterprise accountsCustomer successTechnical consulting

Education:Master's in Engineering or Computer Science

Skills:Strategic advisoryWorkshop facilitationCustomer communicationRisk mitigationCross-functional collaboration

Certifications:CCIECISSPCISMCisco Certified Success Specialist

Tech Stack:ACIHyperFlexUCSNexusIntersightNutanixNDFCMDSNDFC/NDIAWSAzureGCPAPIsProgrammability

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Success Engineer - AI and Data Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series sessions, and Accelerators, providing feedback to CX Product Management to improve adoption offerings.
•Accelerate value realization using validated adoption frameworks, including baselining environments and building comprehensive onboarding journeys.
•Identify and mitigate adoption risks (e.g., low usage or integration barriers) by resolving issues and managing customer expectations.
•Document adoption plans, site matrices, and multi-functional communications to maintain alignment throughout the onboarding lifecycle.
•Guide strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•10–12+ years in CAI technical consulting or customer success roles, leading global enterprise accounts.
•Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC.
•Mastery of public cloud integrations (AWS, Azure, GCP) and cross-platform orchestration.
•Expert understanding of AI-driven infrastructure and adoption challenges for AI-ready hardware and software.
•Bachelor’s or Master’s degree in Engineering or Computer Science, plus multiple advanced certifications (CCIE; CISSP or CISM preferred).

Experience:10-12 yearsEnterprise accountsCustomer successTechnical consulting

Education:Master's in Engineering or Computer Science

Skills:Strategic advisoryWorkshop facilitationCustomer communicationRisk mitigationCross-functional collaboration

Certifications:CCIECISSPCISMCisco Certified Success Specialist

Tech Stack:ACIHyperFlexUCSNexusIntersightNutanixNDFCMDSNDFC/NDIAWSAzureGCPAPIsProgrammability

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor