Field Support Technician

Black Box
Richmond, Washington
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: high_schoolSkills: ["Interpersonal communication","Customer communication","Troubleshooting","Documentation"]

Provide day-to-day field service for installation, delivery, and deployment of technical resources across your Virginia territory near Richmond. Troubleshoot and repair cabling and network infrastructure, perform Moves/Adds/Changes (MAC), complete hard service requests, and ensure data network equipment is operating optimally. Coordinate with Customer Operations and other support teams, maintain documentation and billing-ready reporting, and respond to after-hours emergencies to meet SLAs.

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Black Box
Black Box
3 days ago

Field Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide day-to-day field service for installation, delivery, and deployment of technical resources across your Virginia territory near Richmond. Troubleshoot and repair cabling and network infrastructure, perform Moves/Adds/Changes (MAC), complete hard service requests, and ensure data network equipment is operating optimally. Coordinate with Customer Operations and other support teams, maintain documentation and billing-ready reporting, and respond to after-hours emergencies to meet SLAs.
Location: Richmond, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day service operations for installations, delivery, and deployment of technical resources within the assigned area.
  • •Perform installation, upgrades, troubleshooting, and repairs for low-voltage cabling and cabling infrastructure, including fiber optic structured cabling and network closet work.
  • •Physically install, configure, and test network assets (e.g., switches, routers, firewalls) and complete hard Move, Add, Change (MAC) requests.
  • •Support network performance troubleshooting, ensure data networks and equipment are in optimal working condition, and perform onsite call-through and testing.
  • •Coordinate with operations and other teams, maintain required documentation/time reporting, and respond to after-hours emergencies to resolve client concerns and meet SLAs.

Key Requirements

  • •5 years of experience in data communications.
  • •High school diploma or equivalent required.
  • •Must have a valid driver’s license and reliable vehicle capable of carrying a 6-foot ladder.
  • •Must have basic cabling tools/technician tools, and proficiency using cable testers and fiber testers.
  • •Must understand cable patching processes, cross-connect procedures (66 Block and 110 Block), and be familiar with data communications networking and IP phone.
Experience:5+ yearsData communicationsNetworkingWirelessTelecommunications cabling
Education:High School
Skills:Interpersonal communicationCustomer communicationTroubleshootingDocumentation
Licenses:Driver’s license
Tech Stack:Office 365WordExcelLaptopCable testersFiber testersCisco phonesSwitchesRoutersFirewallsIP phoneNetwork toolsUPSWi-Fi systemsWireless routerRoof mounted antenna

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website