Safety Support Specialist

GoGuardian
United States
Workplace: RemoteTemporaryUSD 22.5+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Interpersonal skills","Organization","Independent work","Emotional intelligence"]

Handle incoming Beacon active planning alerts for K-12 schools, escalating issues to appropriate administrators to protect students’ mental health and safety. Review alert trends, identify sensitive problems, and help build solutions. Contribute to training, enablement, and support resources (knowledge base and canned responses), actively participate in team projects, and support Technical Support tickets as needed.

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FursaFursa
GoGuardian
GoGuardian
1 day ago

Safety Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Handle incoming Beacon active planning alerts for K-12 schools, escalating issues to appropriate administrators to protect students’ mental health and safety. Review alert trends, identify sensitive problems, and help build solutions. Contribute to training, enablement, and support resources (knowledge base and canned responses), actively participate in team projects, and support Technical Support tickets as needed.
Location: United States
Workplace: Remote
Employment Type: Temporary
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Review Beacon alerts and escalate via phone calls to school administrators (e.g., school counselors) to take appropriate action.
  • •Identify and escalate new issues and trends, including sensitive problems, and contribute to solution building.
  • •Contribute to training, enablement, implementation, and support resources such as knowledge base articles and canned responses.
  • •Participate in SSS team-building projects.
  • •Support overall Technical Support tickets as business needs arise.

Pay and Benefits

Salary: USD 22.5 hourly
Perks:Wellness Stipend

Key Requirements

  • •1+ year in a Support role or other customer-facing roles, with Trust & Safety, online content moderation, or school-based experience highly preferred.
  • •1+ year in a white-glove customer service position.
  • •Ability to follow protocols and policies across typical and edge-case scenarios while handling challenging situations professionally.
  • •High emotional intelligence with calm, poised handling of sensitive, potentially high-stress situations.
  • •Experience working with Zendesk and answering support tickets and phone calls; written, verbal, and interpersonal communication skills; college degree preferred.
Experience:1+ yearsEducationEdTechK-12
Skills:CommunicationInterpersonal skillsOrganizationIndependent workEmotional intelligence
Languages:English
Tech Stack:Zendesk

Company Brief

GoGuardian
Develops classroom management, student safety, and device management software for K–12 schools. GoGuardian provides tools for web filtering, mental-health insights, remote learning support, and IT device management to help educators monitor and protect students online.
Industry: EdTech
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Diego, United States
Founded: 2014
WebsiteLinkedIn