Senior Consultant, Service Experience

Visa
Toronto
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 8+ yearsSkills: ["Client-focused mindset","Relationship management","Cross-functional influence","Project planning","Communication (written and verbal)"]

Drive operational excellence and client readiness for Visa Commercial Solutions by leading business impact assessments and pilot implementations for new products and platform enhancements in North America. Partner with Product, Technology, Implementation, Operations, Client Services, and Support to define release and supportability requirements, coordinate UAT and production validation, and manage stakeholder communications. Serve as a subject matter expert across client use cases, dependencies, and support processes to improve platform performance and adoption outcomes.

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FursaFursa
Visa
Visa
47 minutes ago

Senior Consultant, Service Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Drive operational excellence and client readiness for Visa Commercial Solutions by leading business impact assessments and pilot implementations for new products and platform enhancements in North America. Partner with Product, Technology, Implementation, Operations, Client Services, and Support to define release and supportability requirements, coordinate UAT and production validation, and manage stakeholder communications. Serve as a subject matter expert across client use cases, dependencies, and support processes to improve platform performance and adoption outcomes.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead business impact assessments for new products, services, features, platform enhancements, migrations, and releases that may affect clients or client-facing teams.
  • •Lead pilot implementations and coordinate cross-functional and client readiness, including capturing client feedback and identifying operational/service gaps.
  • •Partner with Product, Technology, Implementation, Operations, Client Services, and Support to define transition, implementation, release, operational readiness, and ongoing support requirements.
  • •Serve as a subject matter expert by maintaining knowledge of product functionality, client use cases, implementation requirements, platform dependencies, and support processes.
  • •Manage multiple concurrent projects and facilitate release management activities, including UAT, client validation, production validation, and executive/audience-appropriate status communications.

Key Requirements

  • •8+ years of relevant work experience with a Bachelor’s degree, or 5+ years with an advanced degree, or 2 years with a PhD.
  • •Experience in card payment systems and the four-party industry model.
  • •Experience in REST APIs and their consumption, plus software development/coding concepts.
  • •Experience in Scrum, Agile, or SAFe methodologies.
  • •Experience in technical consulting and client support, including documenting technical processes and managing client expectations.
Experience:8+ yearsPaymentsFinancial technologyClient supportPayments industry
Skills:Client-focused mindsetRelationship managementCross-functional influenceProject planningCommunication (written and verbal)
Certifications:PMP
Tech Stack:REST APIsScrumAgileSAFeMS OfficeExcelPowerPointWordVisioTeams

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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