LN Concerts, Guest Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Deliver high-quality guest and customer service by handling inbound calls and in-person inquiries to resolve concerns, determine effective resolutions, and meet customer expectations. Record and track interactions, refer unresolved grievances to designated departments, and provide product/service information. Support additional service or product sales, help close out the venue after shows, and participate in sustainability efforts such as waste sorting and recycling education.

Location: Florida

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver exemplary customer service by answering inbound calls or in-person inquiries to resolve concerns.
•Adapt to customer needs to ensure understanding and appropriate action to exceed expectations.
•Refer unresolved customer grievances to designated departments for further investigation.
•Solicit sales of new or additional services or products and take/enter orders, cancel accounts, or handle complaints.
•Keep records of customer interactions and participate in venue sustainability efforts and end-of-show closeout tasks.

Key Requirements

•High school diploma or equivalent.
•At least 2 years in customer service and communications.
•Strong strategic thinking and creative problem-solving skills.
•Excellent verbal, written, and interpersonal communication skills.
•Strong judgment, tact, diplomacy, and teamwork with the ability to execute programs.

Experience:Customer service

Education:High School

Skills:CommunicationInterpersonal skillsProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

Loading job details...

Preparing the role view and application actions.

Live Nation Entertainment

1 year ago

LN Concerts, Guest Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Florida

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver exemplary customer service by answering inbound calls or in-person inquiries to resolve concerns.
•Adapt to customer needs to ensure understanding and appropriate action to exceed expectations.
•Refer unresolved customer grievances to designated departments for further investigation.
•Solicit sales of new or additional services or products and take/enter orders, cancel accounts, or handle complaints.
•Keep records of customer interactions and participate in venue sustainability efforts and end-of-show closeout tasks.

Key Requirements

•High school diploma or equivalent.
•At least 2 years in customer service and communications.
•Strong strategic thinking and creative problem-solving skills.
•Excellent verbal, written, and interpersonal communication skills.
•Strong judgment, tact, diplomacy, and teamwork with the ability to execute programs.

Experience:Customer service

Education:High School

Skills:CommunicationInterpersonal skillsProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website