LN Concerts, Guest Services

Live Nation Entertainment
Florida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Problem-solving","Judgment","Teamwork","Tact"]

Deliver exemplary guest/customer service by answering inbound calls and in-person inquiries to resolve concerns. Analyze situations to determine effective resolutions, refer unresolved issues to the appropriate departments, and solicit sales of additional products or services. Maintain detailed records of interactions and complaints, while supporting venue sustainability and assisting with end-of-show tasks such as equipment handling and waste sorting.

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Live Nation Entertainment
Live Nation Entertainment
1 year ago

LN Concerts, Guest Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver exemplary guest/customer service by answering inbound calls and in-person inquiries to resolve concerns. Analyze situations to determine effective resolutions, refer unresolved issues to the appropriate departments, and solicit sales of additional products or services. Maintain detailed records of interactions and complaints, while supporting venue sustainability and assisting with end-of-show tasks such as equipment handling and waste sorting.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty by addressing calls and in-person inquiries.
  • •Resolve customer concerns by analyzing situations and adapting actions to meet expectations.
  • •Refer unresolved grievances to designated departments for further investigation.
  • •Solicit sales of new or additional services/products and take/enter/cancel orders or accounts as needed.
  • •Maintain records of customer interactions and participate in venue sustainability and end-of-show support tasks.

Key Requirements

  • •High School Diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Ability to perform physical demands including constant walking/climbing stairs and lifting/carrying 50 lbs.+.
Experience:Customer service
Education:High School
Skills:CommunicationProblem-solvingJudgmentTeamworkTact

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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