Senior Operations Engineer

Lumen
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Communication","Customer service","Organizational skills","Multitasking","Presentation skills","Problem-solving","Analytical thinking"]

Own data support and engineering design for Lumen Managed Services, including installation, configuration, monitoring, and performance management across customer networks. Evaluate compatibility for new requirements and products, troubleshoot and resolve complex routing/switching issues, and support disaster recovery testing. Maintain monitoring tools and network documentation, act as a liaison with teams and vendors, and provide rotating off-hours coverage while mentoring engineering peers.

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FursaFursa
Lumen
Lumen
1 day ago

Senior Operations Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own data support and engineering design for Lumen Managed Services, including installation, configuration, monitoring, and performance management across customer networks. Evaluate compatibility for new requirements and products, troubleshoot and resolve complex routing/switching issues, and support disaster recovery testing. Maintain monitoring tools and network documentation, act as a liaison with teams and vendors, and provide rotating off-hours coverage while mentoring engineering peers.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide data support for Lumen Managed Services contracts, including data design, installation, and maintenance.
  • •Lead engineering design and configuration for data systems aligned with customer Managed Services goals and requirements.
  • •Monitor and analyze performance across customer networks and Managed Services tools, and provide technical support for network performance management configurations.
  • •Troubleshoot and resolve complex issues, including routing and switching problems that affect performance management.
  • •Perform disaster recovery plan testing for network performance management equipment, and maintain monitoring applications, documentation, and reports.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •Bachelor’s degree plus 5+ years of related experience (or equivalent education and experience).
  • •Subject matter expertise with Microsoft Windows Server and/or SolarWinds.
  • •Experience isolating telecom/network outage causes and performing service restorations with understanding of Cisco characteristics.
  • •Direct customer interaction communication skills with strong PC skills for office applications and network connectivity configuration.
  • •Must be available 24/7 for outages and maintenance window work.
Experience:5+ yearsTelecomNetworkingManaged services
Education:Bachelor's
Skills:LeadershipMentoringCommunicationCustomer serviceOrganizational skillsMultitaskingPresentation skillsProblem-solvingAnalytical thinking
Certifications:SolarWinds Certified Professional
Tech Stack:Microsoft Windows ServerSolarWindsCiscoRoutingSwitchingTelecomNetwork monitoringDisaster recoveryNetwork documentationNetwork connectivity configurationMS Tools

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn