1 week ago

Cloud Readiness Architect - Education and Non-profit Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Drive customer success at scale for Salesforce Industries Cloud by deepening product and domain expertise and mapping capabilities to customer use cases. Partner closely with Technology & Product and Customer Success teams to surface product insights, document product feedback, and influence roadmap considerations. Lead readiness across the product lifecycle—new introductions, feature launches, migrations, and retirements—while enabling stakeholders through training and architectural guidance.

Location: Indianapolis, Chicago, Seattle, Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Maintain deep technical, functional, and domain knowledge of the Industries Cloud product portfolio, roadmap, and product updates.
•Act as an early adopter for new product introductions, feature releases, large-scale migrations, or product retirements.
•Surface product insights and recommendations, document product feedback for the Technology & Product organization, and support roadmap consideration.
•Enable Cloud Success stakeholders (Success Architects, Success Guides, Support Engineers, Account Success) with architectural guidance, best practices, and training materials.
•Manage work via strategic initiatives across the product lifecycle, including adoption and migration efforts, and track recommended product enhancements.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually

Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•9+ years experience in Customer Success or Product Management as an individual contributor in the SaaS industry.
•Hands-on experience working with Salesforce products, including deep knowledge of the product suite and capabilities for common customer use cases.
•Track record collaborating with subject matter experts to deliver strategic business initiatives.
•Experience working with both technical and non-technical stakeholders; able to translate customer use cases into technical and functional requirements.
•Developed enablement materials and delivered training to functional and technical audiences.

Experience:9+ years

Skills:Executive communicationPrioritization agilityDrive for resultsCritical and strategic thinkingCross-functional alignment

Tech Stack:SalesforceIndustries CloudAgentforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 week ago

Cloud Readiness Architect - Education and Non-profit Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Indianapolis, Chicago, Seattle, Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Maintain deep technical, functional, and domain knowledge of the Industries Cloud product portfolio, roadmap, and product updates.
•Act as an early adopter for new product introductions, feature releases, large-scale migrations, or product retirements.
•Surface product insights and recommendations, document product feedback for the Technology & Product organization, and support roadmap consideration.
•Enable Cloud Success stakeholders (Success Architects, Success Guides, Support Engineers, Account Success) with architectural guidance, best practices, and training materials.
•Manage work via strategic initiatives across the product lifecycle, including adoption and migration efforts, and track recommended product enhancements.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually

Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•9+ years experience in Customer Success or Product Management as an individual contributor in the SaaS industry.
•Hands-on experience working with Salesforce products, including deep knowledge of the product suite and capabilities for common customer use cases.
•Track record collaborating with subject matter experts to deliver strategic business initiatives.
•Experience working with both technical and non-technical stakeholders; able to translate customer use cases into technical and functional requirements.
•Developed enablement materials and delivered training to functional and technical audiences.

Experience:9+ years

Skills:Executive communicationPrioritization agilityDrive for resultsCritical and strategic thinkingCross-functional alignment

Tech Stack:SalesforceIndustries CloudAgentforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor