Team Leader, IRD/Villa Dining

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Guest relations","Interpersonal skills","Organizational skills","Team leadership","Ability to work under pressure"]

Lead day-to-day service in IRD/Villa Dining to ensure guests receive timely, cordial, professional, and highly personalized experiences. Partner with the Restaurant Manager to deliver the F&B vision, train and develop your team, and coach on product knowledge and technical service skills. Own guest satisfaction during service, manage daily briefings and operational readiness, support inventories, private dining service quality, and help drive F&B departmental budgets and special resort events.

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Kerzer International
Kerzer International
1 day ago

Team Leader, IRD/Villa Dining

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day service in IRD/Villa Dining to ensure guests receive timely, cordial, professional, and highly personalized experiences. Partner with the Restaurant Manager to deliver the F&B vision, train and develop your team, and coach on product knowledge and technical service skills. Own guest satisfaction during service, manage daily briefings and operational readiness, support inventories, private dining service quality, and help drive F&B departmental budgets and special resort events.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide timely, cordial, enthusiastic, and professional service to guests and clients, ensuring a personalized and unforgettable experience.
  • •Train and develop the team with weekly sessions on product knowledge and technical skills; support subordinates’ professional development as F&B professionals and leaders.
  • •Ensure guest satisfaction during service in your assigned area and create/nurture long-term guest relationships.
  • •Run daily team briefings covering essential operational details (bookings, guests, VIPs, allergies, specials, and other shared information).
  • •Coordinate service readiness and operations: ensure supplies for service setup, stay informed on menu items and wine knowledge, check equipment daily, supervise cashiering and assist with inventories and cleanliness/deep-cleaning.

Key Requirements

  • •Outstanding guest relations skills.
  • •Advanced English skills (spoken and written).
  • •Strong interpersonal skills to support and lead collaborators and team members.
  • •Excellent organizational skills to manage table allocations, server assignments, and incident management.
  • •Ability to work under pressure with a professional attitude and highest grooming standards.
Skills:Guest relationsInterpersonal skillsOrganizational skillsTeam leadershipAbility to work under pressure
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn