Associate Account Manager (Madrid) - Griego Avanzado

Fresha
Madrid
Workplace: OnsiteFull timeEUR 28,000 - 34,000Function: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Relationship building","Consultative selling","Customer education","Proactivity"]

Manage and grow a portfolio of beauty and wellness partners in Spain, driving monetization KPIs by educating customers on the Fresha platform and onboarding them into active FreshaPay users. Optimize partner profiles, provide personalized consultancy to maximize revenue, and deliver an exceptional customer experience through video-call meetings. Collaborate with Sales, Onboarding, and Product teams to share customer feedback and improve future product releases.

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Fresha
Fresha
1 month ago

Associate Account Manager (Madrid) - Griego Avanzado

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of beauty and wellness partners in Spain, driving monetization KPIs by educating customers on the Fresha platform and onboarding them into active FreshaPay users. Optimize partner profiles, provide personalized consultancy to maximize revenue, and deliver an exceptional customer experience through video-call meetings. Collaborate with Sales, Onboarding, and Product teams to share customer feedback and improve future product releases.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Achieve monetization KPIs by educating customers on Fresha’s value and onboarding them into active FreshaPay users.
  • •Help salons optimize their profiles and maximize use of Fresha tools to increase revenue across a portfolio of partners.
  • •Ensure an exceptional customer experience by building positive relationships through video-call meetings with clear communication.
  • •Collaborate with Sales and Onboarding teams to deliver a great customer experience from first click and throughout customer growth.
  • •Use consultative sales techniques to understand customer needs and recommend appropriate platform solutions.

Pay and Benefits

Salary: EUR 28,000 - 34,000

Key Requirements

  • •More than 1 year of experience as an Account Manager, with the ability to adapt and achieve goals, ideally with interest in the beauty sector.
  • •Experience using and analyzing data and reports effectively to improve performance, with a proactive, curious mindset and desire to continuously learn.
  • •Prior experience in outbound calls or a related sales role (preferred), with strong oral and written communication.
  • •Ability to present clients in Portuguese and Spanish or Italian (and ideally advanced English) via Google Meet.
  • •Creative problem-solving skills and a strong ability to build fruitful relationships with customers.
Experience:1+ yearsBeautyBeauty and wellness
Skills:CommunicationRelationship buildingConsultative sellingCustomer educationProactivity
Languages:SpanishGreekPortugueseItalianEnglish
Tech Stack:FreshaPayGoogle Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn