Lead CSR/Teller - Vale Park - Full Time

Fifth Third Bancorp
Valparaíso
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Customer-focused","Risk awareness","Independent judgment","Leadership","Communication"]

Provide customer care for daily banking transactions by handling inquiries, resolving problems, and referring customers to appropriate business partners. Serve as a trusted office resource for the CSR line, monitoring operations behind the counter, supporting training for new or existing CSRs, and ensuring confidentiality. Perform daily cash/transaction responsibilities with strong risk accountability and sound judgment, while consistently meeting sales referral expectations.

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Fifth Third Bancorp
Fifth Third Bancorp
19 hours ago

Lead CSR/Teller - Vale Park - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide customer care for daily banking transactions by handling inquiries, resolving problems, and referring customers to appropriate business partners. Serve as a trusted office resource for the CSR line, monitoring operations behind the counter, supporting training for new or existing CSRs, and ensuring confidentiality. Perform daily cash/transaction responsibilities with strong risk accountability and sound judgment, while consistently meeting sales referral expectations.
Location: Valparaíso
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide premier customer service for daily transactions, answering questions, resolving issues, and maintaining customer confidentiality.
  • •Perform teller and office transaction duties including cash withdrawal/check signing approvals, approvals of ace transactions, night deposits, and dual key process.
  • •Maintain accurate balancing records, identify/correct outages and enlist help for difficult errors, and stay current on bank policies and procedures.
  • •Serve as Lead: monitor CSR-line operations, delegate issues to the Customer Services Manager, and act as office resource for CSR activity and training needs.
  • •Meet or exceed sales referral goals by initiating conversations to uncover customer needs and referring customers for cross-selling bank products and services.

Key Requirements

  • •High school diploma/GED.
  • •3+ years of CSR experience to perform retail policies and procedures with minimal supervision.
  • •Advanced math abilities for teller/Cash handling work.
  • •Ability to interact confidently with the public and communicate professionally (written or verbal).
  • •Ability to establish self as a leader and work effectively in a team environment with scheduling flexibility.
Experience:3+ yearsRetail bankingCustomer service
Education:High School
Skills:Customer-focusedRisk awarenessIndependent judgmentLeadershipCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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