APAC Claims Operations Manager

Aon
Philippines
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Stakeholder management","Influencing","Communication","Data-driven decision-making","Organization"]

Lead operational excellence for Aon’s Claims teams across APAC by partnering with Country Claims Leaders and Global Claims Operations. Drive deployment and adoption of Aon Claims Copilot across markets, acting as a change agent for claims transformation. Standardize operating procedures, controls, and workflows; champion data quality and governance; and use dashboards to monitor metrics like turnaround time, quality, productivity, and error rates. Support regulatory, risk, and audit requirements and enable continuous improvement forums.

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FursaFursa
Aon
Aon
2 days ago

APAC Claims Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead operational excellence for Aon’s Claims teams across APAC by partnering with Country Claims Leaders and Global Claims Operations. Drive deployment and adoption of Aon Claims Copilot across markets, acting as a change agent for claims transformation. Standardize operating procedures, controls, and workflows; champion data quality and governance; and use dashboards to monitor metrics like turnaround time, quality, productivity, and error rates. Support regulatory, risk, and audit requirements and enable continuous improvement forums.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Support and strengthen APAC Claims teams by driving operational excellence and consistency aligned to the target claims operating model.
  • •Partner with leaders and stakeholders to enhance efficiency and deliver high-quality, timely claims services across the region.
  • •Lead and coordinate Aon Claims Copilot planning, piloting, rollout, and post-implementation review across APAC markets.
  • •Implement and maintain standard operating procedures, controls, and workflows to ensure consistent claims operational standards and best practices.
  • •Develop dashboards and reports to monitor operational metrics (turnaround time, quality, productivity, error rates) and coordinate with local markets on regulatory, risk, and audit requirements.

Key Requirements

  • •8 to 12 years of experience in claims operations, insurance/broking operations, or related roles, ideally with APAC regional exposure.
  • •Proven experience driving operational improvements, process standardization, and/or transformation in complex, matrixed organizations.
  • •Experience deploying technology platforms or digital tools in operational environments, with exposure to AI-enabled or decision-support tools as an advantage.
  • •Strong understanding of operational risk, controls, and regulatory/audit requirements within insurance or broking claims.
  • •Ability to interpret operational data, identify trends, and translate insights into actionable recommendations, supported by strong stakeholder and communication skills.
Experience:InsuranceClaims operationsInsurance/brokingAPAC
Skills:Stakeholder managementInfluencingCommunicationData-driven decision-makingOrganization
Languages:En-us
Tech Stack:AI-enabled toolsDashboardsReportsAon Claims Copilot

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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