Staff Fulfillment and Validation Analyst

HSBC
Indonesia
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsSkills: ["Presentation","Supervision","Communication"]

Validate and fulfill customer requests by managing unsecured mails and handling supporting document queries via email. Follow up on RMS approvals and provide admin support to ensure requests are accurate and complete before execution by banking or card operations. Respond to service team questions on authorization processes, manage acquiring bank cancellation transactions, and collaborate on initiatives to improve IVR and digital channel penetration.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
4 days ago

Staff Fulfillment and Validation Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Validate and fulfill customer requests by managing unsecured mails and handling supporting document queries via email. Follow up on RMS approvals and provide admin support to ensure requests are accurate and complete before execution by banking or card operations. Respond to service team questions on authorization processes, manage acquiring bank cancellation transactions, and collaborate on initiatives to improve IVR and digital channel penetration.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics

Key Responsibilities

  • •Manage unsecured mails and support document email handling for customer requests.
  • •Follow up RMS approvals and provide admin support to validate request accuracy and completeness before execution.
  • •Support service teams with validation of customer requests prior to banking ops or card ops execution.
  • •Answer service team queries related to authorization processes.
  • •Manage acquiring bank cancellation transactions and support contact center projects to improve IVR and digital channel penetration.

Pay and Benefits

Perks:Flexible WorkingOpportunities To

Key Requirements

  • •Good knowledge in banking products and features.
  • •Presentation and supervision skills.
  • •English proficiency in both written and oral communication.
  • •Understand the contact centre flow process and expected outcomes.
  • •Knowledge of the contact centre environment and technology.
Skills:PresentationSupervisionCommunication
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn