first direct bank - Customer Service Representative (Leeds, GB, LS98 1FD)

HSBC
Leeds
Workplace: HybridFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Empathy","Communication","Problem-solving","Adaptability"]

Provide confident, friendly customer support for first direct, listening to customer needs with empathy and communicating clear solutions. Follow set processes while using technology to resolve enquiries and ensure customers leave calls with top-notch service. Join a Gold-standard training programme with fully onsite onboarding, work flexible schedules across 4–5 days, and progress through ongoing support as you build a career in customer service.

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FursaFursa
HSBC
HSBC
4 hours ago

first direct bank - Customer Service Representative (Leeds, GB, LS98 1FD)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide confident, friendly customer support for first direct, listening to customer needs with empathy and communicating clear solutions. Follow set processes while using technology to resolve enquiries and ensure customers leave calls with top-notch service. Join a Gold-standard training programme with fully onsite onboarding, work flexible schedules across 4–5 days, and progress through ongoing support as you build a career in customer service.
Location: Leeds
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Help customers with whatever they need, providing confident and friendly support.
  • •Listen to customer requirements and understand their needs with empathy.
  • •Provide best support by communicating clear information and solutions.
  • •Follow set processes while working with technology.
  • •Support a flexible 24/7 service schedule with varied working patterns.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Health InsuranceGym MembershipPaid LeavePaid CommunityFree Parking

Key Requirements

  • •Demonstrate customer service skills and passion for helping customers.
  • •Listen to customer requirements with empathy and understand their needs.
  • •Clearly communicate the right information and solutions to support customers.
  • •Comfortable following set processes and working with technology.
  • •Be able to work varied patterns, including some evening and/or weekend hours.
Skills:Customer serviceEmpathyCommunicationProblem-solvingAdaptability
Tech Stack:Technology

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn