Lead - Solution Engineer

Freshworks
Munich
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Presentation","Customer oriented","Problem solving"]

Lead pre-sales engineer driving technical solutions for mid-market and enterprise prospects. Architect and demonstrate Freshworks SaaS offerings, collaborate with sales, product management, and services, and engageCxOs with compelling technical storytelling to accelerate opportunities and RFP responses.

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Freshworks
Freshworks
2 months ago

Lead - Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead pre-sales engineer driving technical solutions for mid-market and enterprise prospects. Architect and demonstrate Freshworks SaaS offerings, collaborate with sales, product management, and services, and engageCxOs with compelling technical storytelling to accelerate opportunities and RFP responses.
Location: Munich
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Work with regional sales teams to convert prospects to customers
  • •Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and events using compelling storylines
  • •Deliver product messaging to highlight Freshworks value through whiteboard and slide presentations, proof of concept management, and RFP responses
  • •Respond to functional and technical customer questions and requirements and analyze interactions between Freshworks and the customer’s infrastructure
  • •Collaborate with internal teams (sales, product management, client services) to execute sales strategy and train sales teams on products and features

Key Requirements

  • •Native-level English communication skills; additional European languages are a plus
  • •5+ years of relevant experience in technical solution engineering in ITIL/ITSM or SaaS/software product environments
  • •Experience in SaaS or technology product organizations with ITSM/ITIL methodologies and cloud-based infrastructure
  • •Excellent senior stakeholder communication skills (including with CXOs) and internal communication
  • •Experience handling complex sales cycles in mid-market and enterprise segments
Experience:5+ yearsSaaSITSMITILMid-MarketEnterpriseSoftware
Skills:CommunicationPresentationCustomer orientedProblem solving
Languages:English
Tech Stack:ITILCloudInfrastructureRFPProof of conceptWhiteboard

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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