Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and comply with call scripts, quality, and process standards to deliver strong customer experience and maximize revenue.

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FursaFursa
NTT
NTT
4 months ago

Call Center Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and comply with call scripts, quality, and process standards to deliver strong customer experience and maximize revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Key Requirements

  • •0–2 years of experience (freshers welcome); BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Basic system/CRM handling.
Experience:0BPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn