Customer Support Associate

Autodesk
Atlanta
Workplace: HybridFull timeUSD 38,500 - 68,970 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Documentation","Empathy","Collaboration"]

Handle customer inquiries across Autodesk’s products through live chat, email, and phone, providing technical troubleshooting and guidance on product usage, onboarding, and account setup. Manage multiple cases with accurate documentation and timely follow-up. Troubleshoot issues in cloud-based software across web browsers, mobile apps, operating systems, and networks, using structured diagnostic information and clear, patient communication. Collaborate with internal teams to resolve problems and escalate recurring concerns.

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FursaFursa
Autodesk
Autodesk
5 days ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Handle customer inquiries across Autodesk’s products through live chat, email, and phone, providing technical troubleshooting and guidance on product usage, onboarding, and account setup. Manage multiple cases with accurate documentation and timely follow-up. Troubleshoot issues in cloud-based software across web browsers, mobile apps, operating systems, and networks, using structured diagnostic information and clear, patient communication. Collaborate with internal teams to resolve problems and escalate recurring concerns.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support customers through live chat, email, and outbound phone with technical troubleshooting and product usage questions.
  • •Manage multiple active customer cases, maintaining accurate, complete documentation and timely follow-up.
  • •Troubleshoot cloud-based software issues across browsers, mobile apps, operating systems, and networks using structured data collection and hypothesis testing.
  • •Explain technical concepts and troubleshooting steps clearly and patiently, including what information is needed and why.
  • •Collaborate with Tier 2, Product, Customer Success, Sales, Finance, and other Support teams to resolve issues and escalate recurring concerns.

Pay and Benefits

Salary: USD 38,500 - 68,970 annually
Perks:Health Insurance

Key Requirements

  • •Experience in customer service or technical support/help desk support, preferably in SaaS or a customer-facing environment.
  • •Strong written and verbal communication skills, including organizing information, documenting investigations, and adapting communication to different audiences.
  • •Demonstrated problem-solving skills using a logical, structured troubleshooting process for unfamiliar issues.
  • •Ability to explain technical concepts clearly to customers with limited browser, mobile app, cloud software, or technical terminology knowledge.
  • •Familiarity with web browsers, mobile applications (iOS, Android), Windows, and cloud-based software, while managing multiple cases with accurate documentation and follow-up.
Experience:SaaSCloud softwareCustomer support
Skills:CommunicationProblem-solvingDocumentationEmpathyCollaboration
Tech Stack:Cloud-based softwareWeb browsersMobile applicationsIOSAndroidWindowsHAR files

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
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