Technical Program Manager, Knowledge Systems

Coinbase
United States
Workplace: RemoteFull timeUSD 148,835 - 175,100 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Systems thinking","Operational judgment","Stakeholder alignment","Risk management","Human oversight"]

Own technical programs that improve knowledge systems across customer self-service, internal support knowledge, and AI-assisted discovery. Drive cross-functional alignment to turn complex taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead initiatives like workflow automation, knowledge system modernization, CMS improvements, and launch-readiness tooling, while running an operating cadence for roadmap tracking, dependencies, risks, and delivery accountability.

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FursaFursa
Coinbase
Coinbase
3 months ago

Technical Program Manager, Knowledge Systems

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Last checked: 3 hours agoStatus: Live

Job Summary

Own technical programs that improve knowledge systems across customer self-service, internal support knowledge, and AI-assisted discovery. Drive cross-functional alignment to turn complex taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead initiatives like workflow automation, knowledge system modernization, CMS improvements, and launch-readiness tooling, while running an operating cadence for roadmap tracking, dependencies, risks, and delivery accountability.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own technical programs improving systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
  • •Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate knowledge taxonomies and unstructured data into technical specifications, APIs, schemas, and execution plans.
  • •Lead planning and delivery of high-leverage initiatives including workflow automation, knowledge system modernization, CMS improvements, metadata/structure enhancements, and launch-readiness tooling.
  • •Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately.
  • •Build and run an operating cadence for initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.

Pay and Benefits

Salary: USD 148,835 - 175,100 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
  • •Deep familiarity with modern information retrieval architectures, including vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex, plus CMS platforms and metadata models.
  • •Strong systems thinking and operational judgment connecting technical decisions to customer impact, specialist usability, compliance risk, and business performance.
  • •Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
  • •Proven ability to lead ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Experience:5+ years
Skills:Systems thinkingOperational judgmentStakeholder alignmentRisk managementHuman oversight
Languages:English
Tech Stack:Vector databasesRAGLLM orchestrationLangChainLlamaIndexCMSAPIsSchemasMetadata modelsKnowledge managementWorkflow automationAgentic workflowsSemantic search

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn