Coinbase

1 month ago

Technical Program Manager, Knowledge Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own technical programs that improve knowledge systems across customer self-service, internal support knowledge, and AI-assisted discovery. Drive cross-functional alignment to turn complex taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead initiatives like workflow automation, knowledge system modernization, CMS improvements, and launch-readiness tooling, while running an operating cadence for roadmap tracking, dependencies, risks, and delivery accountability.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own technical programs improving systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
•Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate knowledge taxonomies and unstructured data into technical specifications, APIs, schemas, and execution plans.
•Lead planning and delivery of high-leverage initiatives including workflow automation, knowledge system modernization, CMS improvements, metadata/structure enhancements, and launch-readiness tooling.
•Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately.
•Build and run an operating cadence for initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.

Pay and Benefits

Salary: USD 148,835 - 175,100 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
•Deep familiarity with modern information retrieval architectures, including vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex, plus CMS platforms and metadata models.
•Strong systems thinking and operational judgment connecting technical decisions to customer impact, specialist usability, compliance risk, and business performance.
•Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
•Proven ability to lead ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.

Experience:5+ years

Skills:Systems thinkingOperational judgmentStakeholder alignmentRisk managementHuman oversight

Languages:English

Tech Stack:Vector databasesRAGLLM orchestrationLangChainLlamaIndexCMSAPIsSchemasMetadata modelsKnowledge managementWorkflow automationAgentic workflowsSemantic search

Company Brief

Coinbase

Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Coinbase

1 month ago

Technical Program Manager, Knowledge Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own technical programs improving systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
•Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate knowledge taxonomies and unstructured data into technical specifications, APIs, schemas, and execution plans.
•Lead planning and delivery of high-leverage initiatives including workflow automation, knowledge system modernization, CMS improvements, metadata/structure enhancements, and launch-readiness tooling.
•Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately.
•Build and run an operating cadence for initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.

Pay and Benefits

Salary: USD 148,835 - 175,100 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
•Deep familiarity with modern information retrieval architectures, including vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex, plus CMS platforms and metadata models.
•Strong systems thinking and operational judgment connecting technical decisions to customer impact, specialist usability, compliance risk, and business performance.
•Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
•Proven ability to lead ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.

Experience:5+ years

Skills:Systems thinkingOperational judgmentStakeholder alignmentRisk managementHuman oversight

Languages:English

Tech Stack:Vector databasesRAGLLM orchestrationLangChainLlamaIndexCMSAPIsSchemasMetadata modelsKnowledge managementWorkflow automationAgentic workflowsSemantic search

Company Brief

Coinbase

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn