Onboarding Analyst, Customer Success

Doxel
Charlotte, Washington DC, Boston
Workplace: RemoteFull timeUSD 80,000 - 95,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Written communication","Organization","Proactiveness","Adaptability","Process orientation"]

Own customer onboarding execution by coordinating implementation requirements across internal teams and tracking deliverables until “done.” Work closely under the Senior Enterprise Implementation Manager, spotting missing files or stalled stakeholders early, preparing onboarding files, and surfacing risks with context and next steps. Communicate primarily via email and async updates, manage multiple concurrent onboardings, and identify process improvements that help drive faster, on-time delivery for enterprise customers.

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Doxel
Doxel
1 day ago

Onboarding Analyst, Customer Success

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Last checked: 14 hours agoStatus: Live

Job Summary

Own customer onboarding execution by coordinating implementation requirements across internal teams and tracking deliverables until “done.” Work closely under the Senior Enterprise Implementation Manager, spotting missing files or stalled stakeholders early, preparing onboarding files, and surfacing risks with context and next steps. Communicate primarily via email and async updates, manage multiple concurrent onboardings, and identify process improvements that help drive faster, on-time delivery for enterprise customers.
Location: Charlotte, Washington DC, Boston
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the requirements for each onboarding in your portfolio and track every open item against “done.”
  • •Coordinate across internal teams to keep deliverables on time and hold owners accountable.
  • •Request, arrange, validate, and prepare onboarding files to ensure timely and accurate delivery.
  • •Track status across multiple concurrent onboardings, surfacing what’s outstanding, stuck, or at risk.
  • •Communicate onboarding status and risks with clear written updates, liaise with stakeholders, and propose process improvements.
Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 95,000 annually
Perks:Health InsuranceDentalVisionHome OfficeCell PhoneInternetPaid Leave

Key Requirements

  • •2+ years in a SaaS environment.
  • •2+ years in Operations, Support, Project Coordination, Analytics, or similar, with a history of tracking and driving measurable improvements.
  • •Comfortably coordinate multiple concurrent workstreams and threads without losing track of dependencies.
  • •Process and structure-driven with a clear method for tracking dependencies and dependencies across teams.
  • •Meticulously organized with excellent written communication skills.
Experience:2+ yearsSaaSCustomer onboardingOperationsSupportProject coordination
Skills:Written communicationOrganizationProactivenessAdaptabilityProcess orientation
Tech Stack:CRMPlanhat

Company Brief

Doxel
Provides AI-powered construction monitoring and analytics using autonomous capture (drones/robots), 3D vision, and machine learning to track progress, quality, and productivity, enabling builders and owners to reduce cost overruns and schedule delays.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Palo Alto, United States
Founded: 2016
WebsiteLinkedIn