IT Support Engineer

Discover Financial
London
Workplace: HybridFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Autonomy","Problem-solving"]

Serve as the engine room for IT support in the London Head Office, delivering hands-on incident response both in person and remotely. You’ll manage requests, changes, and problems, troubleshoot end user computing, and keep meeting room technology and digital signage running. Work with tools like Intune, Jamf, AirWatch, Google Workspace, and ITSM platforms to improve services and ensure smooth day-to-day operations.

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FursaFursa
Discover Financial
Discover Financial
6 days ago

IT Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the engine room for IT support in the London Head Office, delivering hands-on incident response both in person and remotely. You’ll manage requests, changes, and problems, troubleshoot end user computing, and keep meeting room technology and digital signage running. Work with tools like Intune, Jamf, AirWatch, Google Workspace, and ITSM platforms to improve services and ensure smooth day-to-day operations.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Manage incidents in person at the IT bar and remotely.
  • •Manage requests, changes and problems.
  • •Oversee events in the auditorium.
  • •Ensure meeting room technology and digital signage are functioning correctly.
  • •Deliver service improvements.

Pay and Benefits

Perks:Pension SchemeAnnual BonusHealth InsuranceHoliday EntitlementParental Leave

Key Requirements

  • •Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), mobile, VC (preferably Zoom), and digital signage platforms.
  • •Technical knowledge of management tools including Intune, Jamf, and Airwatch.
  • •Technical knowledge of Google Workspace.
  • •Knowledge of ServiceNow, Jira, and Confluence.
  • •Effective communication with associates at all levels, and the ability to work autonomously while part of a wider team.
Skills:CommunicationAutonomyProblem-solving
Tech Stack:Windows 11MacOSAWS WorkspacesMobileZoomDigital signageIntuneJamfAirwatchGoogle WorkspaceServiceNowJiraConfluenceVC

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn