Customer Deployment Engineer

Credal.ai
United States
Workplace: OnsiteFull timeUSD 120,000 - 160,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Ownership","Problem-solving","Bias to action"]

Act as the trusted technical and product partner for enterprise customers, working directly in their Slack channels and meeting them to understand high-stakes needs. Build POCs to unblock deals, shape the product roadmap through end-user design partnerships, and translate customer use cases into actionable internal direction. Own onboarding quality and continuously improve the playbooks, processes, and tooling that scale successful deployments.

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FursaFursa
Credal.ai
Credal.ai
2 days ago

Customer Deployment Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Act as the trusted technical and product partner for enterprise customers, working directly in their Slack channels and meeting them to understand high-stakes needs. Build POCs to unblock deals, shape the product roadmap through end-user design partnerships, and translate customer use cases into actionable internal direction. Own onboarding quality and continuously improve the playbooks, processes, and tooling that scale successful deployments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Be the person customers trust during high-stakes moments by engaging in Slack channels and meeting users at their desks.
  • •Build POCs to unblock deals and accelerate time-to-value.
  • •Own design partnerships with end users to help shape the product roadmap.
  • •Develop deep understanding of each customer’s use case and objectives, serving as the greatest internal advocate.
  • •Define and improve onboarding, playbooks, processes, and tooling to scale what works.

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalLife InsuranceDisability CoveragePaid LeaveHousing Subsidy

Key Requirements

  • •Customer-obsessed problem-solver who listens, empathizes, and acts as the customer’s voice inside the company.
  • •Clear, tailored communication for stakeholders such as CISO, platform engineers, and procurement teams.
  • •High ownership to take ambiguous problems from start to finish without waiting for instructions.
  • •Technically capable to read logs, reproduce issues, and build basic solutions.
  • •Experience with agents, MCP, or other LLM tooling and/or background in enterprise security, compliance, or access control.
Experience:Enterprise securityComplianceAccess controlDeveloper toolsLLM tooling
Skills:CommunicationEmpathyOwnershipProblem-solvingBias to action
Tech Stack:AgentsMCPLLM toolingLogs

Eligibility

Nationality:US National

Company Brief

Credal.ai
Develops tools and evaluation frameworks to analyze, benchmark, and improve the safety and alignment of large language models and AI systems for use in high-risk or sensitive applications.
Industry: AI & Machine Learning
Website