Customer Service Representative

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Ownership","Time management","Problem-solving"]

Deliver friendly, efficient customer support via phone, chat, or email while meeting performance goals. Handle inbound and outbound communications, resolve inquiries, and take ownership of issues until resolution or escalation. Accurately document interactions and update customer information, ensuring confidentiality and responsible handling of sensitive data. Identify complex or sensitive cases and escalate them when needed, maintaining professionalism and accuracy throughout.

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FursaFursa
Sutherland
Sutherland
10 hours ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver friendly, efficient customer support via phone, chat, or email while meeting performance goals. Handle inbound and outbound communications, resolve inquiries, and take ownership of issues until resolution or escalation. Accurately document interactions and update customer information, ensuring confidentiality and responsible handling of sensitive data. Identify complex or sensitive cases and escalate them when needed, maintaining professionalism and accuracy throughout.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide friendly and efficient customer support via phone, chat, or email
  • •Handle inbound and outbound communications while meeting performance goals
  • •Take ownership of customer issues until resolution or escalation
  • •Document interactions accurately and update customer information
  • •Identify and escalate complex or sensitive cases when needed

Key Requirements

  • •High school diploma or equivalent
  • •B2+ English communication skills (minimum)
  • •Ability to multitask and navigate multiple systems efficiently
  • •Customer-focused mindset with strong problem-solving abilities
  • •Basic computer skills (CRM tools, email, spreadsheets)
Education:High School
Skills:CommunicationEmpathyOwnershipTime managementProblem-solving
Languages:English
Tech Stack:CRMEmailSpreadsheets

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor