Alan

1 month ago

Senior Customer Success Manager - France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead onboarding and adoption for large enterprise customers in France, driving product adoption, retention and loyalty for Alan's prevention insurance platform. Build relationships with HR and C-suite stakeholders, deliver tailored onboarding and proactive product education, track adoption metrics, and contribute to CSM playbooks. Hybrid role across Paris, Lyon, Marseille and Bordeaux offices, focused on customer success in a B2B SaaS environment.

Location: Paris, Lyon, Marseille

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive customer loyalty by building relationships with key stakeholders and championing a customer-centric approach to maximize Alan's value.
•Build customer engagement and adoption through onboarding, product education, and action plans aligned with customer needs.
•Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions with change management focus.
•Scale the practice by contributing to the CSM playbook and becoming a subject matter expert within the team.
•Drive product evolution by voicing customer feedback to Marketing and Product teams.

Pay and Benefits

Perks:EquityHealth InsuranceRemote WorkPaid LeaveLearning BudgetCoachingParental LeaveGym Membership

Key Requirements

•5 years proven track record in customer success or enterprise account management.

Experience:5+ yearsSaaSInsuranceHR

Skills:CommunicationStakeholder managementLeadershipProject managementAnalytical thinkingEmpathy

Languages:FrenchEnglish

Company Brief

Alan

Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Alan

1 month ago

Senior Customer Success Manager - France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Paris, Lyon, Marseille

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive customer loyalty by building relationships with key stakeholders and championing a customer-centric approach to maximize Alan's value.
•Build customer engagement and adoption through onboarding, product education, and action plans aligned with customer needs.
•Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions with change management focus.
•Scale the practice by contributing to the CSM playbook and becoming a subject matter expert within the team.
•Drive product evolution by voicing customer feedback to Marketing and Product teams.

Pay and Benefits

Perks:EquityHealth InsuranceRemote WorkPaid LeaveLearning BudgetCoachingParental LeaveGym Membership

Key Requirements

•5 years proven track record in customer success or enterprise account management.

Experience:5+ yearsSaaSInsuranceHR

Skills:CommunicationStakeholder managementLeadershipProject managementAnalytical thinkingEmpathy

Languages:FrenchEnglish

Company Brief

Alan

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor