Senior Customer Success Manager - France

Alan
Paris, Lyon, Marseille
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Stakeholder management","Relationship building","Active listening","Empathetic collaboration","Project management","Strategic problem-solving","Analytical thinking","Creative thinking"]

Partner with strategic B2B customers to maximize their Alan experience through seamless onboarding and high-touch support. Drive product adoption, satisfaction, and long-term loyalty by building strong stakeholder relationships, delivering tailored product education (including webinars), and managing complex cross-functional transitions. Proactively track adoption metrics, turn customers into ambassadors, contribute to the CSM playbook, and act as the voice of the customer to influence product and service improvements.

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Alan
Alan
2 months ago

Senior Customer Success Manager - France

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Last checked: 3 hours agoStatus: Live

Job Summary

Partner with strategic B2B customers to maximize their Alan experience through seamless onboarding and high-touch support. Drive product adoption, satisfaction, and long-term loyalty by building strong stakeholder relationships, delivering tailored product education (including webinars), and managing complex cross-functional transitions. Proactively track adoption metrics, turn customers into ambassadors, contribute to the CSM playbook, and act as the voice of the customer to influence product and service improvements.
Location: Paris, Lyon, Marseille
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer loyalty by building relationships with key stakeholders, championing a customer-centric approach, and addressing satisfaction concerns.
  • •Lead complex onboarding for large customers as a project manager, ensuring effective change management during lengthy transitions.
  • •Deliver tailored and large-scale product education (e.g., webinars) to drive employee and HR team adoption.
  • •Track and present adoption metrics, identify satisfaction concerns, and execute initiatives to increase engagement and acquisition opportunities.
  • •Act as the voice of the customer to Marketing and Product teams, influence improvements based on feedback, and contribute to the CSM playbook.

Pay and Benefits

Perks:Health InsuranceEquityLearning BudgetParental Leave

Key Requirements

  • •5 years proven track record in customer success or enterprise account management.
  • •Strong background in B2B digital companies, working with HR teams on adoption and engagement challenges.
  • •Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams.
  • •French and English proficiency with excellence in written and verbal communication.
  • •Analytical skills for data-driven decision making and reporting, including AI tool proficiency.
Experience:B2BSaaSInsuranceConsulting
Skills:CommunicationStakeholder managementRelationship buildingActive listeningEmpathetic collaborationProject managementStrategic problem-solvingAnalytical thinkingCreative thinking
Languages:FrenchEnglish
Tech Stack:AI

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor