Support Engineer (Watford, GB)

Atos
United Kingdom
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Customer service","Communication","Problem-solving","Documentation","Time management"]

Provide hands-on and remote second-level BAU IT support for end users across multiple customer campus and remote locations, ensuring timely incident and request resolution within SLA targets. Monitor ServiceNow queues, keep tickets fully updated, and coordinate with Service Management and other IT teams for business continuity using “smart hands” when needed. Perform IMAC/D installations and decommissions/disposals, support troubleshooting for onsite services, and adhere to customer site security requirements.

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Atos
Atos
3 days ago

Support Engineer (Watford, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 minutes agoStatus: Live

Job Summary

Provide hands-on and remote second-level BAU IT support for end users across multiple customer campus and remote locations, ensuring timely incident and request resolution within SLA targets. Monitor ServiceNow queues, keep tickets fully updated, and coordinate with Service Management and other IT teams for business continuity using “smart hands” when needed. Perform IMAC/D installations and decommissions/disposals, support troubleshooting for onsite services, and adhere to customer site security requirements.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide efficient, timely second-level daily BAU support to end users.
  • •Meet operational Service Level Agreements and resolve onsite service problems.
  • •Coordinate with Service Management and other IT teams to ensure business continuity, providing “smart hands” as needed.
  • •Monitor ServiceNow queues for Incidents, Requests, Changes and Problems and ensure tickets are updated to standards.
  • •Perform IMAC/D installations, moves, additions, changes, and decommissions/disposal, including hardware support/repair/replace and asset management.

Pay and Benefits

Perks:PensionPrivate MedicalIncome ProtectionLife AssurancePaid LeaveFlex Benefits

Key Requirements

  • •Second-level, BAU customer-facing IT support experience in a team-oriented environment.
  • •Knowledge of ServiceNow and ticket handling with full compliance to handling standards.
  • •Working knowledge of Windows 10/11 and end-user hardware (laptops, desktops, mobile phones).
  • •Experience with Microsoft Active Directory domains and Microsoft Exchange/Office/Office 365/Teams support.
  • •Knowledge of networking principles/terminology and PowerShell and ITIL processes (preferred).
Experience:Digital workplace
Skills:Customer serviceCommunicationProblem-solvingDocumentationTime management
Tech Stack:ServiceNowWindows 10Windows 11Windows ServerMicrosoft Active DirectoryMicrosoft ExchangeOfficeOffice 365Microsoft TeamsSCCMIntunePowerShellITILMicrosoft Deployment ToolkitAutomated DeploymentsPXEWireless networking

Eligibility

Security Clearance:BPSS

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn