1 day ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide timely, effective customer support for Front’s global customers during LATAM hours, handling email and live chat queues with a focus on fast, high-quality resolutions. Become a product expert on Front’s features and workflows, debug and test product functionality, and write clear bug reports while partnering with Product and Engineering. Spot recurring customer challenges and help improve macros, help center content, and processes.

Location: Santiago

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver timely, effective assistance to Front customers during LATAM hours.
•Handle day-to-day support queues across email and live chat, prioritizing resolution quality and speed.
•Become an expert on Front’s product, features, and common workflows.
•Debug and test product features, file clear bug reports, and collaborate with Product and Engineering.
•Identify recurring customer challenges and propose improvements to macros, help center content, and processes.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveFamily PlanningHome OfficeWellness Stipend

Key Requirements

•2+ years of proven customer service experience, ideally in SaaS or tech startups.
•Highly motivated self-starter who can handle high support volume while maintaining quality.
•Tech savvy with the ability to explain complex issues simply and keep learning.
•Excellent written and verbal communication in English (French is a bonus).
•Comfortable working LATAM hours and participating in periodic on-call rotations.

Experience:2+ yearsSaaSTech startupsB2B

Skills:EmpathyCommunicationProblem-solvingQuality-focusedCollaboration

Languages:EnglishFrench

Tech Stack:FrontEmailLive chatMacrosHelp center

Company Brief

Front

Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Front

1 day ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Santiago

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver timely, effective assistance to Front customers during LATAM hours.
•Handle day-to-day support queues across email and live chat, prioritizing resolution quality and speed.
•Become an expert on Front’s product, features, and common workflows.
•Debug and test product features, file clear bug reports, and collaborate with Product and Engineering.
•Identify recurring customer challenges and propose improvements to macros, help center content, and processes.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveFamily PlanningHome OfficeWellness Stipend

Key Requirements

•2+ years of proven customer service experience, ideally in SaaS or tech startups.
•Highly motivated self-starter who can handle high support volume while maintaining quality.
•Tech savvy with the ability to explain complex issues simply and keep learning.
•Excellent written and verbal communication in English (French is a bonus).
•Comfortable working LATAM hours and participating in periodic on-call rotations.

Experience:2+ yearsSaaSTech startupsB2B

Skills:EmpathyCommunicationProblem-solvingQuality-focusedCollaboration

Languages:EnglishFrench

Tech Stack:FrontEmailLive chatMacrosHelp center

Company Brief

Front

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor