Senior Manager, Customer Trust & Security Governance at GitLab (United States)

GitLab

4 weeks ago

Senior Manager, Customer Trust & Security Governance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead and steward GitLab's customer trust and security governance programs across cross-functional teams, coordinating with Legal, Sales, Product, and Procurement to review security terms, respond to inquiries, and drive metrics and awareness. Shape governance at scale, improve documentation, and leverage automation and AI to reduce friction in the sales cycle while strengthening security posture.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries.
•Set direction, priorities, and operating practices that help the team respond effectively while reducing friction in the sales cycle.
•Partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in revenue and vendor agreements.
•Manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions.
•Develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations.

Pay and Benefits

Salary: USD 168,000 - 245,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRemote WorkPaid LeaveParental LeaveLearning Budget

Key Requirements

•Extensive experience leading security governance or customer-facing security programs in a complex, cross-functional environment.
•Knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, GDPR, and NIST.
•Ability to review and negotiate security and privacy terms in contracts, with a practical approach to balancing risk and business needs.
•Understanding of cloud security, Software as a Service security models, and DevSecOps practices.
•Experience building or improving security policies, standards, metrics, reporting, or awareness programs.

Experience:Security governanceCloud securitySaaS securityDevSecOps

Skills:CommunicationNegotiationLeadershipCollaborationWriting

Languages:English

Tech Stack:AIAutomationDevSecOpsCloud securitySaaS security

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

4 weeks ago

Senior Manager, Customer Trust & Security Governance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries.
•Set direction, priorities, and operating practices that help the team respond effectively while reducing friction in the sales cycle.
•Partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in revenue and vendor agreements.
•Manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions.
•Develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations.

Pay and Benefits

Salary: USD 168,000 - 245,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRemote WorkPaid LeaveParental LeaveLearning Budget

Key Requirements

•Extensive experience leading security governance or customer-facing security programs in a complex, cross-functional environment.
•Knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, GDPR, and NIST.
•Ability to review and negotiate security and privacy terms in contracts, with a practical approach to balancing risk and business needs.
•Understanding of cloud security, Software as a Service security models, and DevSecOps practices.
•Experience building or improving security policies, standards, metrics, reporting, or awareness programs.

Experience:Security governanceCloud securitySaaS securityDevSecOps

Skills:CommunicationNegotiationLeadershipCollaborationWriting

Languages:English

Tech Stack:AIAutomationDevSecOpsCloud securitySaaS security

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn