Relationship Manager - Priority Direct

Abu Dhabi Islamic Bank
Dubai
Full timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Customer-centric mindset","Sales orientation","Communication & influencing","Problem-solving","Time management"]

Manage a portfolio of up to 1,000 retail banking customers through digital and telecommunications channels, acting as the single point of contact. Deliver day-to-day support for accounts, cards, transfers, and digital services, educate customers on self-service tools, and maintain accurate CRM records. Identify upgrade opportunities (Gold to Diamond) and generate investment and takaful referrals while achieving KPIs for service quality, retention, referrals, and cross-sell.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
2 days ago

Relationship Manager - Priority Direct

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage a portfolio of up to 1,000 retail banking customers through digital and telecommunications channels, acting as the single point of contact. Deliver day-to-day support for accounts, cards, transfers, and digital services, educate customers on self-service tools, and maintain accurate CRM records. Identify upgrade opportunities (Gold to Diamond) and generate investment and takaful referrals while achieving KPIs for service quality, retention, referrals, and cross-sell.
Location: Dubai
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage an assigned portfolio of up to 1,000 customers via face-to-face, phone, email, and digital channels.
  • •Handle customer inquiries, service requests, and complaints within agreed turnaround times while ensuring trust and satisfaction.
  • •Provide support for banking queries covering accounts, cards, transfers, and digital services, coordinating with internal teams to resolve issues.
  • •Educate customers on digital banking platforms and self-service tools; maintain accurate and up-to-date CRM records.
  • •Identify opportunities for customer upgrades and generate qualified investment & takaful referrals; cross-sell eligible banking products and achieve related KPIs and targets.

Key Requirements

  • •Bachelor’s degree in business, Finance, or a related field.
  • •2–4 years of experience in retail banking, customer service, or relationship management (preferably virtual or call-center environment).
  • •Strong knowledge of banking products, customer segmentation, and digital channels.
  • •Excellent communication and interpersonal skills (Arabic and English preferred).
  • •Proficiency in CRM tools, Microsoft Office, and digital banking platforms.
Experience:2-4 yearsRetail bankingCustomer serviceRelationship managementDigital banking
Education:Bachelor's in business, Finance
Skills:Customer-centric mindsetSales orientationCommunication & influencingProblem-solvingTime management
Languages:ArabicEnglish
Tech Stack:CRMMicrosoft OfficeDigital banking platforms

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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Glassdoor: 3.5
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