Edenred

1 month ago

Team Leader Customer Care (all genders) Fuel & Plus Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and develop the Fuel & Plus Service team in Kleinostheim, overseeing budget planning, KPI-driven process optimization, and staffing while ensuring efficient daily operations and strong collaboration with internal and external partners.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide professional and disciplinary leadership including staff development, coaching and budgeting
•Define KPIs and continuously identify improvement potentials to optimize central processes
•Create and monitor meaningful reports, KPIs and SLAs to ensure efficient team and process performance
•Ensure smooth daily operations including shift planning, hotline support, and support for internal and external stakeholders
•Contribute to the introduction and development of new processes and systems in collaboration with internal and external partners

Pay and Benefits

Perks:Flexible HoursShopping CardMobile Working

Key Requirements

•Completed commercial studies or an equivalent qualification and at least 5 years of experience in a customer- and service-oriented environment, mobility service industry experience is a plus
•Experience in leading staff with empathy, strong communication, and a professional demeanor
•Analytical, solution- and goal-oriented work approach with initiative, resilience and understanding of business context
•Excellent MS Office skills and a self-driven, careful, reliable work style with high flexibility
•Fluent German and English, additional languages are a plus

Experience:5+ yearsMobility servicesCustomer serviceTeam leadership

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStakeholder managementBudgeting

Languages:GermanEnglish

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Edenred

1 month ago

Team Leader Customer Care (all genders) Fuel & Plus Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide professional and disciplinary leadership including staff development, coaching and budgeting
•Define KPIs and continuously identify improvement potentials to optimize central processes
•Create and monitor meaningful reports, KPIs and SLAs to ensure efficient team and process performance
•Ensure smooth daily operations including shift planning, hotline support, and support for internal and external stakeholders
•Contribute to the introduction and development of new processes and systems in collaboration with internal and external partners

Pay and Benefits

Perks:Flexible HoursShopping CardMobile Working

Key Requirements

•Completed commercial studies or an equivalent qualification and at least 5 years of experience in a customer- and service-oriented environment, mobility service industry experience is a plus
•Experience in leading staff with empathy, strong communication, and a professional demeanor
•Analytical, solution- and goal-oriented work approach with initiative, resilience and understanding of business context
•Excellent MS Office skills and a self-driven, careful, reliable work style with high flexibility
•Fluent German and English, additional languages are a plus

Experience:5+ yearsMobility servicesCustomer serviceTeam leadership

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStakeholder managementBudgeting

Languages:GermanEnglish

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn