Customer Care Representative – German Speaking

Be the frontline customer care contact for Lucid, delivering premium support to owners and prospective customers through phone, email, chat, and in-person at Lucid Studios. Provide empathetic, accurate guidance on vehicle features, charging, software updates, and service appointments. Coordinate service scheduling with Service Centers and Mobile Service, track cases, and proactively follow up. Capture feedback and escalate recurring issues to improve the customer experience in Germany.