Customer Care Representative – German Speaking

Lucid Motors
Munich, Hilversum
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Empathy","Customer advocacy","Professionalism"]

Be the frontline customer care contact for Lucid, delivering premium support to owners and prospective customers through phone, email, chat, and in-person at Lucid Studios. Provide empathetic, accurate guidance on vehicle features, charging, software updates, and service appointments. Coordinate service scheduling with Service Centers and Mobile Service, track cases, and proactively follow up. Capture feedback and escalate recurring issues to improve the customer experience in Germany.

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Lucid Motors
Lucid Motors
1 month ago

Customer Care Representative – German Speaking

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Job Summary

Be the frontline customer care contact for Lucid, delivering premium support to owners and prospective customers through phone, email, chat, and in-person at Lucid Studios. Provide empathetic, accurate guidance on vehicle features, charging, software updates, and service appointments. Coordinate service scheduling with Service Centers and Mobile Service, track cases, and proactively follow up. Capture feedback and escalate recurring issues to improve the customer experience in Germany.
Location: Munich, Hilversum
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Act as the primary point of contact for customer inquiries via phone, email, chat, and in-person interactions at Lucid Studios.
  • •Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
  • •Resolve customer issues efficiently while maintaining a luxury-brand tone and experience.
  • •Schedule and manage service appointments with Service Centers and Mobile Service teams, and track cases with proactive follow-up.
  • •Capture customer feedback and escalate recurring issues to improve processes, product quality, and overall experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •Experience in customer service, automotive, EV, luxury retail, or tech environments.
  • •Strong communication skills in German and English (French is a plus).
  • •Ability to handle complex inquiries with patience, clarity, and empathy.
  • •Comfortable working with CRM systems, digital tools, and fast-changing technology.
  • •Passion for sustainability, innovation, and premium customer experiences.
Experience:AutomotiveEVLuxury retail
Skills:CommunicationProblem-solvingEmpathyCustomer advocacyProfessionalism
Languages:GermanEnglishFrench
Tech Stack:CRM systems

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn