Customer Care Specialist - Chinese (f/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Munich
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Critical thinking","Problem-solving","Customer focus"]

Provide warm, personalized customer service to build long-lasting relationships and brand loyalty. Respond efficiently and accurately to customer requests via phone and email while consistently meeting departmental KPIs. Manage and maintain customer portfolios, collaborate with Payments, Customs, Warehouse, and Shipping, and use customer communication and e-commerce-related technologies. The role is based on-site at the Munich office and requires native-level Chinese and excellent English.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 week ago

Customer Care Specialist - Chinese (f/m/d) @MYTHERESA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide warm, personalized customer service to build long-lasting relationships and brand loyalty. Respond efficiently and accurately to customer requests via phone and email while consistently meeting departmental KPIs. Manage and maintain customer portfolios, collaborate with Payments, Customs, Warehouse, and Shipping, and use customer communication and e-commerce-related technologies. The role is based on-site at the Munich office and requires native-level Chinese and excellent English.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Build lasting customer relationships and foster brand loyalty through warm, personalized service.
  • •Respond efficiently, accurately, and promptly to customer requests via phone calls and emails.
  • •Meet the department’s highest service and KPI standards consistently.
  • •Establish and maintain relationships to build a portfolio of relevant customers.
  • •Collaborate closely with Payments, Customs, Warehouse, and Shipping.
Travel: Low travel

Pay and Benefits

Perks:HolidayCompany PensionStaff DiscountTravel AllowanceShare Plan

Key Requirements

  • •Previous customer service experience in (luxury) retail or customer-facing roles.
  • •Native-level proficiency in Chinese (written and spoken) and excellent English skills.
  • •Strong communication, interpersonal skills, critical thinking, and problem-solving.
  • •Familiarity with customer communication and e-commerce-related technology.
  • •Good computer skills, especially MS Office, and conscientious handling of customer data.
Experience:Luxury retailE-commerce
Skills:CommunicationInterpersonal skillsCritical thinkingProblem-solvingCustomer focus
Languages:ChineseEnglish
Tech Stack:MS OfficeE-commerce

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn