Founding Account Manager for Tier 1 accounts [In Person, SF]

Recall.ai
San Francisco
Workplace: OnsiteFull timeUSD 220,000 - 235,000 annuallyFunction: Customer Success & Account ManagementExperience: 4-7 yearsSkills: ["Ownership","Relationship-building","Problem-solving","Communication","Cross-functional collaboration"]

Own Recall.ai’s most strategic post-sales accounts (10–15 Tier 1 customers), ensuring customers deploy, expand, and renew through strong adoption and technical credibility. Build a 90-day churn early-warning system, turn top usage patterns into repeatable playbooks, and partner with AEs on account handoffs. Use signals across complex orgs to shape product, messaging, and sales strategy.

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FursaFursa
Recall.ai
Recall.ai
1 day ago

Founding Account Manager for Tier 1 accounts [In Person, SF]

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Own Recall.ai’s most strategic post-sales accounts (10–15 Tier 1 customers), ensuring customers deploy, expand, and renew through strong adoption and technical credibility. Build a 90-day churn early-warning system, turn top usage patterns into repeatable playbooks, and partner with AEs on account handoffs. Use signals across complex orgs to shape product, messaging, and sales strategy.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of 10–15 strategic accounts and guide progress from signed to fully deployed to expanded.
  • •Build a 90-day churn early warning system including signals, cadences, and process.
  • •Turn top account usage patterns into a replicable playbook for other strategic accounts.
  • •Cross-sell new features and products as a natural extension of the customer relationship.
  • •Partner with AEs on account handoffs and create a knowledge-transfer process; identify patterns across accounts and feed them back to messaging, product, and sales strategy.

Pay and Benefits

Salary: USD 220,000 - 235,000 annually
Perks:Health InsuranceDentalVisionMeal AllowancePaid LeaveRelocationComputer StipendCommuter Benefits

Key Requirements

  • •4–7 years in a technical, customer-facing role (or equivalent) at a dev-tools or API company.
  • •Commercial ownership experience such as renewal quota, expansion target, or NRR goal.
  • •Technical credibility with engineering buyers (APIs, webhooks, and data pipelines).
  • •Experience driving adoption from the signing buyer through the teams that deploy inside complex orgs.
  • •At least 2+ years tenure at one company.
Experience:4-7 yearsDeveloper toolsAPIDev-tools
Skills:OwnershipRelationship-buildingProblem-solvingCommunicationCross-functional collaboration
Tech Stack:APIsWebhooksData pipelines

Company Brief

Recall.ai
Provides a unified API and SDKs to capture recordings, transcripts, and metadata from meetings (Zoom, Google Meet, Teams, Slack, phone, and in-person) so developers can build conversation-aware AI products and features.
Industry: API Platforms
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
WebsiteLinkedInGlassdoor