CSR Customer Services

Sika
Tunisia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: mastersSkills: ["Communication","Coordination","Customer focus","Problem-solving"]

Own the order-to-delivery customer service workflow: enter, review, and approve orders in SAP, check availability, confirm delivery times, and prepare delivery and export documents. Follow up on delivery notes with Logistics/Transport, resolve order issues, and support customers with order-related inquiries. Coordinate with Sales and Finance for credit-related matters, maintain customer data in Salesforce, and act as a key contact for process and master-data requests while applying QEHS/OSH standards.

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FursaFursa
Sika
Sika
1 week ago

CSR Customer Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the order-to-delivery customer service workflow: enter, review, and approve orders in SAP, check availability, confirm delivery times, and prepare delivery and export documents. Follow up on delivery notes with Logistics/Transport, resolve order issues, and support customers with order-related inquiries. Coordinate with Sales and Finance for credit-related matters, maintain customer data in Salesforce, and act as a key contact for process and master-data requests while applying QEHS/OSH standards.
Location: Tunisia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the order-to-delivery workflow: enter, review, and approve orders in SAP and confirm delivery times with customers.
  • •Prepare delivery, freight, and export documents; follow up on delivery note creation and coordinate with Logistics/Transport.
  • •Resolve order issues (e.g., credit, reminders, export restrictions) according to Sika policies.
  • •Handle order-related customer inquiries, proactively communicate availability delays, and coordinate with Sales, Logistics, and Finance.
  • •Act as key contact for process and master data requests, monitor standards/quality, and support QEHS and OSH procedures (training, drills, emergency procedures).

Key Requirements

  • •Bachelor's/Master's degree in administrative management and commerce.
  • •At least 3 years of experience in a similar position.
  • •Comply with Sika’s values and principles.
Education:Master's in administrative management and commerce
Skills:CommunicationCoordinationCustomer focusProblem-solving
Languages:English
Tech Stack:SAPSalesforce

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn