Service Technician - Midlands Team - ICS Cool Energy Ltd

Trane Technologies
United Kingdom
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer service","Interpersonal skills","Communication","Analytical thinking","Problem-solving"]

Provide customer-focused technical service by diagnosing and repairing HVAC/plant equipment issues during site visits. Perform planned preventative maintenance, customer breakdowns, warranty work, and hire/commissioning activities while maintaining equipment to contract standards. Build strong customer relationships, coordinate with the service desk, sales, and operations, and communicate updates with supervisors and service managers. Complete required reporting and analysis for invoiced work orders using diagnostic tools and Microsoft Office.

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Trane Technologies
Trane Technologies
1 month ago

Service Technician - Midlands Team - ICS Cool Energy Ltd

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide customer-focused technical service by diagnosing and repairing HVAC/plant equipment issues during site visits. Perform planned preventative maintenance, customer breakdowns, warranty work, and hire/commissioning activities while maintaining equipment to contract standards. Build strong customer relationships, coordinate with the service desk, sales, and operations, and communicate updates with supervisors and service managers. Complete required reporting and analysis for invoiced work orders using diagnostic tools and Microsoft Office.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Diagnose system problems and diagnose/repair units on assigned projects and customer site visits.
  • •Carry out planned preventative maintenance (PPM), customer breakdowns, warranty work, and hire/commissioning workloads.
  • •Build and maintain strong customer relationships as a trusted point of contact and provide exceptional customer service.
  • •Collaborate with service desk, sales, and operations to share key customer insights and communicate updates with supervisors and service managers.
  • •Generate reports on completed invoiced work orders using diagnostic tools and reporting processes.

Key Requirements

  • •Proven experience in a service or field-based technician role.
  • •Ability to diagnose system problems when servicing products and equipment on customer sites.
  • •Strong knowledge of customer service principles and exceptional customer-facing communication.
  • •Appropriate skilled-based certificates with F-Gas.
  • •Right to work status confirmed for the country of application and proficiency using diagnostic software and MS Office Suite.
Skills:Customer serviceInterpersonal skillsCommunicationAnalytical thinkingProblem-solving
Licenses:UK Drivers licence
Certifications:F-Gas
Tech Stack:Diagnostic softwareMS Office SuiteMicrosoft Office Suite

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn