Customer Experience Manager - London Future Opportunities (London, GB)

Lead customer experience strategy for a Sephora store in London, shaping how customers discover, engage with, and return for beauty services. Inspire and develop a high-performing team through coaching on the floor, training across Makeup, Skincare, Fragrance, and services, and using CRM, customer insights, and analytics to improve satisfaction and loyalty. Partner with Beauty Hub, Beauty Department Managers, Marketing, brands, and Recruitment to deliver immersive events, service excellence, and continuous improvement.