HSBC

3 hours ago

Customer Service Representative (Coventry, GB, CV3 5HD)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide exceptional face-to-face customer service in a fast-paced HSBC branch by taking ownership of transactional and service requests and answering product queries. Process a wide range of transactions with high accuracy and attention to detail. Educate customers on HSBC self-service devices and digital banking platforms, and collaborate with the branch team to improve workflows and make banking easier.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide exceptional face-to-face customer service in a timely manner while following policies and procedures.
•Process a wide range of transactions while maintaining a high degree of accuracy.
•Ensure excellent attention to detail in day-to-day work.
•Educate customers on HSBC self-service devices and alternative digital banking platforms.
•Collaborate with the branch team and improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually

Perks:HolidayEmployee DiscountsPension ContributionHealth InsuranceLife Assurance

Key Requirements

•Demonstrate excellent communication skills to engage customers, build connections, and show empathy.
•Take ownership of customer enquiries through to resolution, delivering a personalised, friendly, efficient service.
•Be resilient to a continuous changing environment.
•Process a wide range of transactions while maintaining a high degree of accuracy.
•Support customer education around HSBC self-service devices and alternative digital banking platforms.

Skills:CommunicationEmpathyCustomer focusAttention to detailResilienceOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 hours ago

Customer Service Representative (Coventry, GB, CV3 5HD)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide exceptional face-to-face customer service in a timely manner while following policies and procedures.
•Process a wide range of transactions while maintaining a high degree of accuracy.
•Ensure excellent attention to detail in day-to-day work.
•Educate customers on HSBC self-service devices and alternative digital banking platforms.
•Collaborate with the branch team and improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually

Perks:HolidayEmployee DiscountsPension ContributionHealth InsuranceLife Assurance

Key Requirements

•Demonstrate excellent communication skills to engage customers, build connections, and show empathy.
•Take ownership of customer enquiries through to resolution, delivering a personalised, friendly, efficient service.
•Be resilient to a continuous changing environment.
•Process a wide range of transactions while maintaining a high degree of accuracy.
•Support customer education around HSBC self-service devices and alternative digital banking platforms.

Skills:CommunicationEmpathyCustomer focusAttention to detailResilienceOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn